Job Description
Sales Support Specialist – International Sales
About Surya Inc.
At
Surya Inc. , we’re redefining the home furnishings industry by offering beautifully designed products that inspire and elevate any space. Our thoughtfully curated collection of furniture, rugs, textiles, lighting, wall décor, and accents is available to global audiences through top retailers, online stores, and interior designers. Our family of brands includes
Surya ,
Global Views ,
Mitchell Gold + Bob Williams ,
Livabliss , and
RST Brands . Surya Inc. is proud to have been named to the
Inc. 5000
list of America’s fastest-growing privately held companies for ten years in a row.
Position Overview
We are seeking a detail-oriented and customer-focused
Sales Support Specialist
to support our
International Sales Team . This role is responsible for managing and growing existing customer accounts while delivering high-level sales coordination and customer support. The Sales Support Specialist works cross-functionally with Sales, Purchasing, and Customer Care to ensure seamless onboarding, accurate order fulfillment, and long-term customer success. This position plays a critical role in strengthening global client relationships and identifying opportunities for account growth.
Key Responsibilities
Order Management & Sales Operations
Process and manage customer orders with a high level of accuracy and efficiency
Monitor open orders to ensure on-time delivery and proactive issue resolution
Collaborate with Purchasing and internal stakeholders to maintain inventory flow, pricing accuracy, and customer inventory integrations
Prepare and provide quotes, order updates, and status reports for ongoing customer projects
Customer Support & Account Coordination
Serve as a primary point of contact for assigned international customer accounts
Troubleshoot order, pricing, and delivery issues while providing timely resolutions
Escalate complex or recurring issues to leadership when necessary
Build strong working relationships with customers to support retention and account growth
Systems, Reporting & Documentation
Maintain accurate customer, order, and sales data within
Salesforce
and related systems
Document all customer interactions in accordance with company standards
Track sales activities and performance metrics using workforce management and reporting tools
Identify opportunities for process improvements and provide actionable recommendations
Qualifications
Required
Proven experience in
sales support, customer service, or account management
Strong attention to detail with excellent organizational and problem-solving skills
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Clear and professional written and verbal communication skills
Proficiency in
Microsoft Office
(Excel, Outlook, Word)
Ability to adapt to new systems, processes, and changing business needs
Preferred
Experience supporting
international customers or global sales teams
Familiarity with
Salesforce or CRM systems
Background in order management, supply chain coordination, or sales operations
Passion for working with diverse teams and global markets
Why Join Us
Opportunity to work with a growing
international sales organization
Collaborative, cross-functional team environment
Exposure to global customers and business operations
Career development opportunities within sales and account management
Surya provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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