Product Quality Assurance Manager (SALISBURY)

We are hiring an NPI Quality Assurance Engineer to lead product and process quality for our cloud operations in Salisbury. In this role, you will manage ISO 9001:2015 systems, develop control plans and quality gates from NPI through ramp, and apply data‑driven methods to prevent defects. This is a hands‑on role requiring strong engagement with production lines, manufacturing data, and advanced manufacturing processes for liquid‑cooled servers and racks. As the NPI Quality Assurance Engineer, you will ensure products, processes, and systems meet customer, regulatory, and internal standards throughout the full product lifecycle.

Customer Requirements Review ~ Evaluate customer requirements in early phases and ensure compliance, including BOMs, specifications, and incoming quality criteria.

Support internal audits and prepare for external/customer audits.

Define and enforce incoming quality criteria for liquid‑cooling assemblies, including pressure‑ and leak‑test limits. Maintain leak‑prevention protocols and sensor‑based monitoring. Audit cooling and fluid‑handling operations to ensure quality, safety, and reliability. Lead CTQ analysis and support PFMEA and control plan development. Oversee equipment quality lifecycle, including qualification, calibration, troubleshooting, and upgrades.

In‑Line Quality & Yield Supplier Quality Support definition of incoming inspection criteria for NPI. Assist with supplier CTQ identification, material storage processes, and supplier qualifications.

Customer Quality Lead 8D/A3 investigations for returns and complaints. Drive CAPA implementation and communicate results to customer quality teams. Digital Quality Automate data flow from MES/ERP systems. Documentation & Training Translate customer and regulatory requirements into internal instructions and visual aids.

Work Model & Travel On‑site role at Salisbury integration and test lines. Travel to suppliers and customers up to ~15–20%. Frequent collaboration with Manufacturing/Process, Test, SQE, NPI/PM, Industrial Engineering, and Customer Quality.

Bachelor’s degree in mechanical, Industrial, Manufacturing, Electrical Engineering, or equivalent experience.

5–8 years in Quality or Manufacturing Engineering for cloud/data‑center hardware or complex electromechanical systems. ~ Proficient in Excel/Sheets and BI tools (Power BI, Tableau, Looker).

Supplier development (APQP/PPAP) and customer‑facing quality experience. Familiarity with MES, PLCM, and ERP (SAP).

Time on production floor; Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes: ~ Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options ~Employee Stock Purchase Plan ~ Tuition Reimbursement ~ Life, AD&D, and Disability Insurance ~ Employee Assistance Program ~ Community Volunteer Opportunities