Crisis Counselor

Crisis Services Hotline Remote Pay: $21/hr. Temporary position with potential for permanent hire • This role is temporary/contract, with eligibility for permanent consideration after 120 days. Conversion to a permanent role is dependent on performance and organizational needs and is NOT guaranteed. Hours: Full Time, 40 Hours Per Week • 8-hour shifts • The crisis line operates 24/7 • Shift times will remain the same but will rotate each week and can include Saturdays and Sundays. We will aim to schedule two days off in a row each week.

Equipment Requirement: This role requires candidates to have own equipment (laptop OR desktop computer, mouse, camera and microphone) and dedicated quiet workspace. • A Tablet or iPad will NOT work for this role as they lack the necessary operating systems, security permissions, and multitasking capabilities required for the job.

ORIENTATION DETAILS Start Date: Orientation Begins 3/18 Time: 10:00 AM – 6:30 PM EST - Monday through Friday for the first four (4) weeks Location: Remote

*IMPORTANT TO NOTE* - Training is mandatory, and you are required to be online for its entirety with your camera on. -We do not allow absence whether it is full or half day during the 120-hour training period. This includes time off for doctor’s appointments, meetings, etc.

JOB DESCRIPTION We have provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis intervention, and suicide intervention services we foster an inclusive community in which everyone can attain wellness and a genuine sense of belonging.

SUMMARY STATEMENT OF POSITION: Crisis Worker's provide emotional support to persons and families who are in crisis via the telephone, text message or online chat. The Full-Time Crisis Worker will be scheduled 40 hours per week.

PRIMARY DUTIES: • Respond to crisis contacts (phone, text, or chat): greeting clients, using active listening, and establishing rapport by being accepting, empathetic, objective, non-judgmental, non-directive, and responsive to the feelings of the callers or texter. • Explore the person in crisis experiences and feelings using feeling oriented, responsive language; following established protocols; identifying warning signs; and assessing the degree of safety and risk. • Provide confidential contacts and ensure that any information shared by the person in crisis is kept confidential. • Provide referrals to appropriate resources; engage 9-1-1 for emergency medical treatment and/or police intervention, using required assessments and policy guidance. • Accurately document crisis contact interactions in correct contact reports. • Complete administrative tasks as assigned by the Shift Supervisor.