Client Solutions Administrator I

Description: Company Summary: LINKBANK is a community-focused financial institution committed to positively impacting lives through personalized banking services and strong, values-driven relationships. By prioritizing our values of live, integrity, nurture, and knowledge, LINKBANK aims to foster growth and trust within the communities it serves.

General Responsibilities / Job Summary: Deliver a unique and positive experience for visitors to the solution centers. Achieve solution center’s goals through accurate transaction processing and tailored client solutions.

Essential Functions/Duties: Promote Corporate Values:

Embody LINK’s values of LIVE, INTEGRITY, NURTURE, and KNOWLEDGE in daily activities. Client Service Excellence:

Maintain a positive attitude and eagerness to learn while delivering top-notch client service. Transaction Management:

Handle various client transactions, including deposits, withdrawals, loan payments, and account openings, via in-person, drive-thru, phone, or a mobile/online. Deposit Processing:

Manage and log mail, night depository, and ATM deposits as needed. Record Maintenance:

Ensure compliance with Retail Operations Guidelines for record-keeping and audits. Regulatory Forms:

Accurately complete Currency Transaction Reports and Reg CC Forms. Cash Management:

Balance cash drawers and vault daily and maintain accurate audit records. Cash Handling:

Order and manage cash and coin shipments to/from the Federal Reserve. Inventory Management:

Order and manage supplies used in the Solution Centers. Training Assistance:

Help train new employees and interns. Sales Support:

Enhance the sales process by reviewing client profiles and referring clients for additional services. Policy Adherence:

Follow internal controls, operational procedures, and risk management policies; stay updated on policy changes. Other Duties:

Perform additional tasks as assigned.

Requirements: Minimum Qualifications: Education:

High School Diploma or equivalent. Knowledge/Skills/Abilities: Multitasking:

Manage multiple priorities effectively. Detail-Oriented:

Strong attention to detail and proactive problem-solving. Banking Knowledge:

Basic understanding of bank products and services. Compliance:

Adherence to policies and procedures. Technical Skills:

Proficiency with computers and Microsoft Windows. Client Service:

Excellent client service skills with patience and empathy. Interpersonal Skills:

Strong communication, leadership, and organizational abilities. Attendance:

Regular and Predictable attendance Experience: Preferred:

Prior teller experience or at least 1 year of cash handling and client service experience. Physical and Mental Job Requirements: Communication:

Clear verbal communication and comprehension. Manual Dexterity:

Ability to operate office equipment and computer terminals. Physical Stamina:

Capable of standing or walking for extended periods. Visual Acuity:

Sufficient vision for computer work. Mobility:

Coordination and lifting up-to 20 pounds as necessary. Travel:

Ability to travel to various bank locations as needed. Working Conditions: Essential Functions above include reasonable accommodations, as applicable, under federal, state and local laws.

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