Lead Medical Assistant

Description: Job Purpose Manages a variety of office activities and operations. Manages office personnel, clinical staff, and patient experience.

Duties and Responsibilities Provide outstanding customer service to improve customer satisfaction and relationship. Stay up to date on policies and procedures. Must maintain stellar customer service skills at all times in all areas of the role. Maximizes office productivity through enforcement of company policies and procedures to office personnel and clinical staff. Researches and develops resources that create timely and efficient workflow. Establishes uniform correspondence practices and procedures. Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness. Train new personnel and maintain timely performance reviews. Maintain performance documentation of personnel. Maintains contact with customers and outside vendors. Assists company marketer with marketing activities and to obtain company contracts. Ensure that patients receive the company’s vision of patient care experience. Prepares and submits payroll of personnel. Produces necessary reports of clinic’s operations to the Regional Manager. Maintain and account for appropriate payment collections, petty cash logs, receipts, and bank deposits daily. Attend company meetings. Host staff meetings with assigned location. Any additional duties assigned.

Requirements: Qualifications Qualifications include: Excellent customer service skills Familiarity with company policies and healthcare regulations High School diploma or equivalent Knowledge of Microsoft Office products Knowledge of business office procedures Excellent oral and written communication skills Ability to greet patients and answer phones in a professional manner Ability to establish and maintain effective working relationships with providers, patients, and to the public Utilize time management skills Recognize, evaluate, solve problems, and correct errors Maintain productivity and work independently Planning and organization skills Ability to adapt to a variety of situations and personnel Project management skills Ability to manage people effectively toward company goals Must have at least 2 Years of Medical Assistant Skills and Insurance Verification. 1 Year of Leadership in a Medical Setting

Working conditions This position may require evening, weekend, or holiday work. This position requires many hours in a sitting or standing position.

This position requires travel to various office locations.

Direct reports Medical Associates, Clinical Providers

PM20

PI6020822a3f9a-25826-37958771