Manhattan/ McLeod AMS/TMS Support Lead - Manager -

About the Role As a TMS/AMS Support Lead, you will play a critical role in ensuring stability, performance, and continuous improvement of Transportation Management System (TMS) applications. You will be a key contributor within the Application Support and Enhancement team, partnering closely with business stakeholders, technical points of contact, and cross functional teams to deliver reliable production support and impactful operational enhancements. What You Will Do In this onsite Support AMS/TMS Lead role, you will oversee end to end application support services at the client location. Acting as the primary point of contact for all production support activities, you will ensure service excellence through effective communication, SLA adherence, and collaboration with offshore teams. Key responsibilities include: Serving as the single point of contact for all AMS and application support operations onsite. Leading Incident, Service Request, Problem, and Change Management processes aligned with ITIL standards. Managing major incidents, driving root cause analysis, and implementing preventive or corrective actions. Work Model We believe a hybrid model empowers flexibility and productivity. This position follows a hybrid arrangement requiring onsite presence 3-4 days per month at a client or Cognizant office in

Grand Rapids, MI . Working arrangements may evolve based on business or client needs, and expectations will always be communicated transparently. We are committed to supporting work life balance through a range of wellbeing programs. What You'll Need to Be Considered 8-12+ years of IT experience with a strong focus on Application Support / AMS environments. Expertise with

Manhattan

or

McLeod Transportation Management System (TMS)

applications. Ability to thrive in fast paced, deadline driven production environments. Strong working knowledge of ITIL processes and production support operations. Hands on experience with ticketing tools such as

ServiceNow ,

JIRA , or

Remedy . What Will Help You Stand Out Advanced experience with Manhattan or McLeod TMS applications. Proven success managing onsite application support and coordinating with offshore teams. Demonstrated ability to execute major incident management, drive RCA, and lead preventive action planning. Why Join Us? We are excited to meet individuals who align with our mission and bring unique perspectives. Even if you do not meet every listed requirement, we encourage you to apply-your transferable skills and diverse experiences matter. Salary & Other Compensation Applications accepted through:

February 22, 2026 Annual salary range:

$120,000 - $130,000 , based on experience and qualifications. This role also participates in Cognizant's discretionary annual incentive program, subject to the terms of applicable plans. Benefits Eligible employees receive: Medical, Dental, Vision, and Life Insurance Paid Holidays and Paid Time Off 401(k) with company contributions Short Term and Long Term Disability Paid Parental Leave Employee Stock Purchase Plan Note: Salary, benefits, and compensation details are accurate as of the posting date and may be updated according to applicable law. Please note this role is not able to offer visa transfer or sponsorship now or in the future.