Job Description
Starting Pay: $18/hourPromotion Opportunity: Captain at $21/hour (based on evaluations, ride‑alongs, and demonstrated leadership capacity)About the RoleWe’re looking for experienced movers who are ready to take the next step. As a Senior Wingman, you’ll join our team as a skilled mover with the opportunity to quickly advance into a Captain role. Captains lead crews, manage jobs, and represent our brand on every move. Advancement is based on performance, leadership ability, and mastery of our systems — not time in position.If you’re dependable, coachable, and hungry to grow, this is a place where you can build a career, not just work a job.What You’ll Do (Core Responsibilities)Job Leadership & Client Management• Deliver exceptional customer service from arrival to final walkthrough• Communicate clearly with clients about timelines, expectations, and any challenges• Provide accurate junk estimates and explain pricing confidently• Represent the brand with professionalism, positivity, and problem‑solvingOperational Excellence• Manage job flow, time, and crew coordination to ensure efficient moves• Keep trucks clean, stocked, and ready for the next day• Support upselling and cross‑selling of services and materials• Maintain a strong safety mindset for trucks, equipment, team members, and customer belongingsTeam Leadership & Development• Actively support and guide teammates on the truck and in the shop• Assign tasks based on skill, safety, and job needs• “Train up” newer team members through hands‑on coaching• Model responsibility, initiative, and a team‑first attitudeTechnical Mastery• Lead by example in wrapping, packing, lifting, and protecting customer items• Anticipate potential damage or challenges and communicate proactively• Provide accurate time estimates and keep management informed• Demonstrate strong understanding of materials, surcharges, and pricing structurePaperwork & Systems• Complete all required documentation accurately, including:• Bill of Lading• Pre‑Existing Damage forms• Liability Waivers• Addendum of Services• Daily Ops Log• Use Hunkware effectively to support job accuracy and customer satisfactionHow We Do It (Culture & Expectations)Live the Core Values• Always branding• Listen, fulfill, and delight• Build leaders• Create an fun, safe, winning teamCommunication Excellence• Communicate clearly and respectfully with:• Clients• Management• Teammates• Slack channels• Maintain a professional, positive HUNK attitude: hustle, initiative, problem‑solving, and team‑first mindsetReliability & Professionalism• No attendance issues — show up on time, ready to work• Maintain a clean safety record• Protect the company’s reputation through professionalism and care• Demonstrate continuous improvement and a business‑minded approach to each dayFast‑Track to CaptainSenior Wingmen are evaluated for promotion based on:• Ride‑along performance with a Captain• Technical skill and job execution• Leadership presence and team influence• Communication and customer feedback• Mastery of pricing, paperwork, and Hunkware• Ability to manage a job from start to finishPromotion is earned — not automatic — but high performers can advance quickly.What We’re Looking For• Prior moving experience (required)• Strong communication and customer‑service skills• Ability to lead by example and support team development• Physical ability to lift, carry, and move heavy items safely• Reliability, professionalism, and a growth mindset• Desire to build a career in a leadership‑driven environmentWhy Join Us• Clear, structured path to leadership• A team culture built on positivity, accountability, and growth• Opportunities to build skills in leadership, operations, and customer service• A workplace where high performers are recognized and promotedPandoLogic. Keywords: Household Mover, Location: Eden Prairie, MN - 55346
