Call Center Representative - Appointment Setter (2nd shift)

Around here, we support each other, hold ourselves to a high standard, and bring out the best in one another. We’re a customer service company first—home improvement experts second. We are about people and strive to make exterior home projects hassle-free all while combining exceptional service with top quality products and craftsmanship. E xpand Your Boundaries - They desire personal and professional growth and new perspectives. S how Selflessness - They focus on collective success over personal recognition. If we connect on the phone, we’ll invite you in for a face-to-face interview! If the team feels that spark in you—the one that drives us every day—then quite possibly you’ll become the next driving force that helps our family grow even stronger! Responsibilities Setting/Re-setting quality appointments Set follow up appointments for calls that did not close at the initial visit Handle inbound and outbound client calls in a timely manner Follow company’s call center scripts Work with the client to verify or clarify information Build relationships with customers based on trust and reliability Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance Requirements Exceptional customer service skills Excellent organizational and multitasking skills Superb verbal communication skills Proficiency with computers, particularly CRM software and Microsoft Office Suite Strong critical thinking and decision making skills Bilingual speakers preferred Second shift Wed-Sun You will be working out of the main office building Benefits 401K Match Paid Training Paid Time Off Paid Holidays Company Events and Trips Powered by JazzHR PIb1bdedb85aef-25448-38529396