Head of Enterprise Enablement Platforms

The Opportunity

The Head of Enterprise Enablement Platforms is a senior leader responsible for the strategic direction, integration, and optimization of MassMutual’s core collaboration and productivity platforms—including ServiceNow, Microsoft 365, Slack, Zoom, Teams, and Atlassian—with a strong focus on AI enablement and automation. This role will drive the adoption of AI-powered capabilities across platforms to enhance employee experience, operational efficiency, and business agility. You will lead a multi-disciplinary global team, including senior managers and specialized platform experts. The team is collaborative, agile, and focused on innovation and accountability. You will foster a high-performance, inclusive culture and develop talent strategies to build AI fluency and platform expertise across the organization. Develop and execute a 1–3+ year strategic roadmap for enterprise enablement platforms with a focus on AI integration, automation, and intelligent workflows Partner with Enterprise Architecture and Research & Development teams to embed AI capabilities into platform services (e.g., virtual agents, intelligent routing, predictive analytics) Lead platform modernization efforts, ensuring alignment with digital transformation and AI-first strategies Oversee platform governance, performance, and lifecycle management across enterprise platforms including ServiceNow, Microsoft, Slack, Zoom, Teams, and Atlassian Define and monitor KPIs, SLAs, and AI-driven metrics to ensure platform reliability, adoption, and value realization Optimize licensing, usage, and cost efficiency through data-driven insights and automation Serve as a strategic advisor to senior leadership on platform and AI enablement opportunities Collaborate with business, IT, security, and compliance stakeholders to ensure alignment and adoption Lead change management efforts to drive user engagement and maximize ROI from platform investments Manage, coach, and motivate a global team while building a strong, diverse talent pipeline Manage vendor relationships and external partnerships Implement short- to medium-term strategies (1–3 years); Manage teams performing multiple functions/disciplines, including exempt and non-exempt employees Bachelor’s degree in Technology, Business, or related field ~Proven track record in managing and scaling enterprise platforms (ServiceNow, Microsoft Copilot, Slack, Zoom, Teams, Atlassian) ~ Deep understanding of AI technologies and their application in enterprise environments ~ Experience leading platform modernization and AI transformation initiatives ~ Strong financial acumen with experience managing large-scale budgets ~ Exceptional communication, stakeholder management, and strategic planning skills ~ Experience with AI/ML platforms (e.g., Azure AI, OpenAI, ServiceNow AI, Microsoft Copilot) Familiarity with agile, DevOps, and product management methodologies MBA or advanced degree in a relevant field Excellent facilitation, collaboration, and change management skills Strong financial acumen and data-driven decision-making Global travel flexibility and self-driven work ethic Experience with strategic planning, business development, or stakeholder management #If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: