Quality Engineer - Outdoor Heated

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world.

Powered by two trusted, global brands, Shark and Ninja

, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

We are seeking a

detail-oriented, passionate, and dynamic individual

to join our

New Product Quality Team

. In this critical role, you’ll leverage data and consumer insights to drive continuous improvement across product and process quality. Working cross-functionally with Engineering, Customer Experience, Marketing, Supply Chain, Creative, Industrial Design, Manufacturing, and Executive Leadership, you will play a central role in ensuring our products meet and exceed consumer expectations pre and post-launch. This is a rare opportunity to experience unparalleled collaboration and visibility across the organization while making a meaningful impact on product performance and customer satisfaction. Analyze customer complaints and field failures to identify root causes and lead actionable engineering or customer-facing initiatives. Act as the

voice of the customer

, coordinating and tracking corrective actions, follow-ups, and detailed reporting. Participate in design reviews (DFMEA, safety reviews), ensuring all quality requirements are met across documentation and manufacturing processes. Monitor and analyze macro-level consumer experience to identify product performance trends and experience detractors. Partner with the Customer Excellence team to track consumer sentiment and field reception of products. Evaluate engineering changes (ECNs) to ensure they do not negatively impact product quality. Track and manage digital escalations, providing clear, accurate customer-facing responses. Own product health reporting and drive enhancements toward a

five-star user experience

through iterative design improvements. Bachelor’s degree

in Mechanical Engineering, Quality, Product Development, Human Factors Engineering, or a related field. ~Strong

analytical, problem-solving, and root-cause analysis

skills. ~ Ability to handle multiple projects and priorities with a high level of organization and independence. ~ Excellent written and verbal communication skills, including report writing and presentations. ~ Design and document change control ~ Proficient in

Microsoft Office

(Word, Excel, PowerPoint); experience with

SharePoint

is a plus. Strong business acumen with an external focus – customer-centric mindset and awareness of industry trends. Willingness and ability to

travel

as needed.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more.

We empower your personal and professional growth

with high impact Learning Programs featuring bold voices redefining what’s possible.

When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at

accommodations@sharkninja.