Remote Customer Service Agent

Customer Service Agent — Independent Contractor (Remote)

Location:

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to run your own home-based business while delivering high-quality service to customers. As an Independent Contractor, you will

Be your own boss. Choose when and to whom you provide services. Set your own schedule by self-scheduling in 30-minute blocks. Provide a distraction-free home office environment. Provide and maintain your own equipment. Handle inbound and/or outbound customer service calls. Assess customer needs and resolve inquiries efficiently and professionally. Requirements

Minimum 1 year of phone-based customer service experience. Strong verbal and written communication skills. Ability to navigate multiple systems and accurately document call notes. Comfortable working independently under contract. Patience, professionalism, and strong problem-solving skills. Compensation

Submit invoices and receive payment for services performed pursuant to contract. Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives. Independent Contractors are responsible for their own taxes and business expenses. Application & Certification Process

Complete an online application. Pass a background check (non-refundable processing fee applies). Sign an Independent Contractor Agreement. Complete a W-9 form and set up direct deposit. Complete client-specific certification requirements prior to servicing calls. Computer & Technology Requirements

Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported). Wired high-speed internet connection required. USB headset required. Android or Apple smartphone required for authentication purposes. Some clients may require additional security measures or equipment. Hours

Flexible scheduling; client hours of operation vary. Availability expectations differ by client program. Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.