Chief Commercial Officer\n
Location: Flexible (Regular travel to Birmingham and Sheffield)
Package: Competitive salary commensurate with the role, plus equity
\nAbout Harper James\n
Harper James is a full-service commercial law firm built to serve the UK’s most ambitious SMEs. Since launching in 2014, we’ve grown to a140+ strong teamand have supportedover 6,500 clientsnationwide.
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Ourunique subscription-based modelredefines how businesses access legal advice – flexible, transparent, and powered by our proprietary technology platform, Core.
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With the backing ofLloyds Development Capital (LDC), we’re entering an exciting new phase of rapid growth:
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\n- Scaling nationally and investing heavily in innovation
\n- Continuing to challenge what a modern law firm can be
\n- Working as a no-ego team driven by performance, collaboration and progress.
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\nRole Overview\n
We’re seeking a dynamic and strategic Chief Commercial Officer (CCO) to join our board and lead the next stage of our commercial growth. This is a pivotal leadership role in a high-growth, PE-backed business where sales, account management and marketing sit at the heart of our strategy.
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As CCO, you will:
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\n- Unite and lead sales, account management and marketing into a single, powerful commercial strategy
\n- Drive ambitious revenue and EBITDA growth
\n- Play a key role in shaping the firm’s future — with equity on offer for the right candidate.
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\nKey
Responsibilities\nCommercial Strategy & Leadership\n
\n- Develop and execute an integrated commercial strategy across sales, account management and marketing
\n- Align plans with company growth objectives and continuously refine them to maximise revenue and profitability
\n- Drive innovation through creative and data-led approaches
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\nPerformance Management\n
\n- Define and own KPIs for all commercial functions
\n- Implement scalable processes and automation to systemise delivery
\n- Use data to analyse pipeline performance, campaign ROI, conversion rates and customer feedback
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\nContinuous Improvement & Growth Initiatives\n
\n- Monitor market trends and emerging opportunities
\n- Experiment with new channels, approaches and structures
\n- Challenge and evolve commercial processes to ensure they’re fit for the future
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\nStrategic Planning & Recurring Revenue\n
\n- Build multi-year revenue and market expansion plans
\n- Strengthen and grow our subscription and recurring revenue models
\n- Influence product and service development to achieve long-term goals
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\nExecutive Collaboration\n
\n- Act as a key member of the Board and executive team
\n- Partner with the CEO and C-suite colleagues on overall company direction
\n- Provide commercial insight and report on performance at board level
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\nQualifications & Experience\nProven Commercial Leader\n
\n- 10+ years in senior commercial roles (e.g. CCO, CRO, Sales or Marketing Director)
\n- Strong track record of driving revenue growth and profitability in scaling businesses
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\nSales & Account Management Expertise\n
\n- Deep understanding of outbound and inbound sales engines
\n- Experience of leading on the development of pro-active account management strategies that build revenue and reduce churn
\n- Experience building and scaling sales teams, implementing dashboards, and driving performance cultures
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\nMarketing & Brand Strategy Acumen\n
\n- Ability to set and oversee a marketing vision that balances brand building with performance and growth objectives at scale
\n- Experience providing strategic oversight of paid digital channels, SEO, and AI/LLM optimisation to drive high-quality lead generation
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\nData-Driven & KPI-Focused\n
\n- Target-driven approach, using metrics and insights to shape strategy
\n- Skilled in defining, tracking and acting on commercial KPIs
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\nLeadership & Communication\n
\n- Inspiring and clear communicator with the ability to influence at all levels
\n- Confident presenting to boards, investors and clients
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\nBoard-Level Experience\n
\n- Experience operating at board or executive level
\n- Strong understanding of governance, strategy and investor relations
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