Field Service Engineer

*4 on 4 off - Field Service Engineer * *Location:* Field-Based *Salary:* *£35,256* Starting + Up To *£1,000 Onboarding Bonus* + *Bonuses* *Company:* NoteMachine (A BRINK’s Company) *Shifts:* 4 Days On / 4 Days Off | 09:00 – 20:30 *As a Field Engineer at NoteMachine – You will be a Key Player in the Future of Cash Access* Join us at NoteMachine and take your engineering career to the next level — with real rewards, real opportunities, and be a part of Brink’s, a global leader within the industry. *Who Are We?* We’re *NoteMachine*, one of Europe’s top ATM providers – moving over *£10 billion* in cash annually, with over *14, 000*, machines in our ATM network*, *covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access. We’re part of the global *BRINK’s* network – operating in *100+ countries* with 59,000+ employees – giving our team the opportunities which come from working within an international company, while staying agile and fast-moving to really make an impact every day. *The Opportunity* As we continue to expand and build our national engineering base, the lookout for a *Field Service Engineer* who’s hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you're experienced with ATMs or skilled in electro-mechanical repair, if you’re a sharp problem solving, solution finding, a master on the tools and great with customers, this role could be the perfect fit. *Standout Benefits & Perks* * *£35,256 starting salary* * *Up to £1,000 onboarding bonus* (dependent on experience and paid on passing probation) * *Performance Bonus* – you meet your calls and targets and you could be looking forward to receiving a discretionary additional bonus * Company van, fuel, tools & fitted uniform provided – you can also use the van for personal use as long as you follow the HMRC guidelines. * *4-on / 4-off shift pattern* – providing you with consistency & work-life balance * Full training and ongoing development * *22 days holiday*, rising to *23 days *in the annual leave year after your first anniversary. * *Medicash* private healthcare & wellness benefits * Salary sacrifice *pension scheme* for higher take-home pay * Life insurance – *4 x salary cover* * Company Sickness Policy (CSP) * *Group Income Protection *Scheme – subject to qualifying criteria * Strong *career growth* opportunities in a growing business *What You'll Do* · Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines. · Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision. · Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism · Accurately document all service transactions and keep detailed records of any repairs or replacements performed · Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development · Conduct quality control checks to ensure that all repairs and replacements meet company standards *What You’ll Need* * Field Service Engineering experience with electro-mechanical systems * ATM experience is ideal but not essential * A drive to deliver on your daily calls, and fix things right first time. * A valid UK driving licence (max 6 active points) * A methodical, problem-solving mindset * Clear, confident communication & customer service skills * Willingness to travel and work weekends/holidays on rotation * No live or spent , IVAs, or bankruptcies in the last 10 years *If this sounds exciting to you, apply today if you think you have what it takes to be part of our dedicated global team.* Job Types: Full-time, Permanent Pay: From £35,256.00 per year Benefits: * Company car * Company events * Company pension * Health & wellbeing programme * Life insurance Experience: * ATM: 2 years (required) * Field Service Engineer : 2 years (required) Work Location: On the road