Job Description
Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades‑old delivery universe? If so, read on, as we’re looking for a Head of Client Solutions to join our Commercial team!
Our mission? To switch up the status quo and become the UK’s leading out‑of‑home business. With a fast‑growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.
At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top‑notch experts in e‑commerce, technology, scale‑up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.
Head of Client Solutions
We’re looking for an experienced, commercially aware and technically credible leader to scale our Client Solutions function.
This is a pivotal role at the centre of merchant onboarding, technical integrations, checkout experience and operational readiness. You’ll lead a high‑performing team responsible for delivering seamless, end‑to‑end merchant launches — ensuring every integration is robust, every configuration is accurate, and every go‑live sets the merchant up for long‑term success.
If you thrive in fast‑paced, scaling environments and enjoy joining the dots across Product, Tech, Sales and Operations, this is an opportunity to shape a function that directly impacts growth, customer experience and platform integrity.
What You’ll Own
Leadership & Function Build
Lead and develop the Client Solutions team across onboarding, integrations and customer operations
Define structure, standards and ways of working that drive consistency and accountability
Build scalable processes, governance and documentation as we grow
Drive improvements in time‑to‑launch and onboarding quality
End‑to‑End Merchant Launch Excellence
Own onboarding strategy across enterprise, mid‑market and SME merchants
Oversee discovery, solution design, build, testing, launch and hypercare
Ensure cross‑functional readiness across Product, Tech, Ops, Finance, Marketing and Sales
Create clear visibility of onboarding performance, risks and delivery standards
Technical & Integration Authority
Act as SME across APIs, ecommerce platforms, plugins, data flows and system behaviour
Serve as senior escalation point for complex integrations and technical challenges
Ensure configuration accuracy across account setup, tracking, reporting and operational workflows
Guide merchants and partners on best‑practice technical implementation
Checkout & Customer Experience
Shape best‑in‑class checkout journeys and UX standards
Improve customer experience through smarter configuration, logic and communication flows
Act as the voice of the customer, influencing product roadmap and scalable capability
Ecosystem & Operational Alignment
Lead marketplace and partner enablement across key ecommerce and logistics platforms
Ensure operational configuration is aligned across routing, restricted goods and partner integrations
Maintain end‑to‑end data integrity across onboarding and platform workflows
What You’ll Bring
Significant experience leading Client Solutions, Onboarding, Technical Implementation or Customer Operations teams in ecommerce, logistics or high‑growth tech
Deep understanding of APIs, integrations, ecommerce platforms and system configuration
Proven experience managing full lifecycle merchant or platform launches
Strong cross‑functional leadership and stakeholder influence at senior level
A track record of building scalable frameworks, documentation and onboarding standards
A curious, resilient and solutions‑focused mindset, comfortable navigating ambiguity
This is a rare opportunity to shape how merchants integrate, launch and scale with us — building a function that sits at the heart of customer experience, product delivery and operational excellence.
If you’re excited by complexity, ownership and impact at scale, we’d love to hear from you.
Perks of the job!
🌞 Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per yearMore time for you to relax, explore, and enjoy life.
🌟 Vitality Health CareStay healthy and happy with our top‑notch health coverage.
🌍 Work from Anywhere – 4 Weeks per yearEmbrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.
👶 Enhanced Parental LeaveWe support you during those precious family moments.
🚊 Rail LoanCommute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest‑free repayment over the year.
🌳 Volunteering DaysTake a paid day to make a difference in your community.
🏡 Hybrid Working (Role suitability dependent)We innovate, collaborate and optimise by coming together 3 days per week in the office.
🐶 Bring Your Dog to Work Day (Every Friday)Make every Friday pawsitively amazing!
The InPost process
We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.
At InPost, we love uniqueness. Our strength is our people.
We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
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