Operations Lead

Health Operations Lead Contract – 3 months Location - Norwich, London or Eastleigh (Hybrid) Inside IR35 PAYE /Umbrella Rate: National £440 – £600 per day | London £510 - £700 per day Are you someone who thrives in high‑performing tech environments and enjoys leading teams through major change? This role is perfect for you if you’re confident directing technical operations, enjoy solving complex issues at pace, and want to shape how a brand‑new platform runs from day one. A bit about the job Actively managing the operational integrity of Health platforms; ensure all aspects of the platform are managed, secure and resilient such that continuity of service to the Customer is maintained within agreed risk, control and cost parameters and frameworks Define and agree service levels for Aviva Health applications and infrastructure (SLA, KPI) Matrix management of resources within and external to the Health CIO function, including Aviva business stakeholders and SMEs, external SI partners, external SaaS solution suppliers, wider Aviva functions (e.g. CISO, Risk) Ensuring delivery of change into production is appropriately proven and compliant with Business Protection Controls, IT Standards and agreed service levels Ensure compliance with Business Protection Controls, IT Standards, SLAs/OLAs through proactive management and monitoring of platform services, capacity, technical risks, data protection/infosec risks Drive delivery of essential maintenance and technical remediation to maintain/improve integrity and performance of platforms Accountable for direct management of platform incidents; working within agreed incident measures and processes to build productive working relationships with Business Stakeholders, Major Incident Teams and incident resolvers to rapidly recover and stabilise services to the customer Defining and delivering operational reporting to demonstrate operational performance within agreed targets What we’re looking for Proven experience leading technical teams (Engineering/DevOps) in large organisations Strong background in IT operations and high‑availability systems Experience in Health or Financial Services (Life, Pensions, or Insurance) ITIL certified Calm, decisive approach during incidents and deployments Nice to have: Experience working in Agile environments and exposure to Salesforce. Why this role matters Your impact will be felt immediately as the new Health platform goes live. Through your guidance, our systems will stay secure, stable, and responsive for customers. Your ideas will help shape how we manage and improve our services going forward. And you’ll join a supportive team that values collaboration, trust and the strengths you bring. We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still encourage you to apply. We also consider all forms of flexible working, including part‑time and job‑share options. We flex locations, hours and working patterns to suit our customers, the business and you. Most of our people smart‑work, spending at least 50% of their time in an Aviva office each week. We’d love you to apply online. If you need a different way to apply, or have questions, please contact me at Katyayani.pathak@aviva.com