Principal Consultant - Manhattan WMS Consultant - London, UK

Job Description Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people. Role Manhattan WMS Consultant/Principal Consultant Technology Manhattan WMS, DAI WCS, Kisoft (KNAPP) and SQL. Location London, UK Your role In the role of a Principal Consultant, you will anchor the engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development and deployment. You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes, deliverables. As a thought leader in your domain, you will be the key advisor to architecture and design reviews. You will anchor business pursuit initiatives, client training, in‑house capability building. You will have the opportunity to shape value‑adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Required A Subject Matter Expert (SME) in Warehouse Management domain with strong experience in Manhattan WMS. Strong working experience in multiple versions of Manhattan WMS (including 2018 and lower versions). Strong working experience of KiSoft (KNAPP) and DAI WCS applications. Excellent working experience of inbound, outbound and inventory control functionalities of Manhattan WMS. Provide L1 / L2 production support for WMS and WCS incidents. Provide quick resolution for Critical (P1)/High (P2) incidents to keep the DC operations running. Coordinate with the client and the offshore team members to expedite fixes to production issues. Participate in meetings with client to assess integration requirements with upstream and downstream partner applications like SAP/TIBCO/OMNI/BY TMS/nShift/Avery Dennison, etc. Analyse Production Support tickets to identify trends/patterns and propose fixes to eliminate them. Document functionality and configuration and suggest best practices to improve throughput of the warehouse. Perform functional testing as required. Understand the solution recommended and explore alternatives based on research and build proof‑of‑concepts. Perform Root Cause Analysis (RCA) for Major, Critical and High Priority incidents. Strong experience as a functional lead consultant to gather requirements from business users. Strong RCA skills to identify and resolve existing design gaps. Track record of leading and inspiring a mixed‑skill team of 5–8 members. Coordinate with project teams and client stakeholders to plan, execute, and monitor project milestones. Manage daily, weekly, and monthly status reporting ensuring clear communication and alignment with project objectives. Work independently, with minimal coaching/mentoring. Work independently with vendor product application teams like Manhattan, DAI, Knapp, Locus, RFID, nShift, etc., to review, acquire sign‑off, and integrate their solutions. Work independently with upstream and downstream partner applications like SAP/TIBCO/OMNI/BY TMS/nShift/Avery Dennison, etc. Experience in System Configuration to implement system designs. This role requires travel to Manchester. Personal High analytical skills High degree of initiative and flexibility High customer orientation High quality awareness Excellent verbal and written communication skills About Infosys Infosys is a global leader in next‑generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many phases of their digital journey, empowering businesses with AI‑powered core solutions and agile digital at scale. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer. #J-18808-Ljbffr