VP of Service Design & Customer Experience Strategy

A leading financial institution is seeking a Vice President of Service Design to lead strategic initiatives in Operations Experience Design. This role is pivotal in shaping customer experiences and involves aligning business goals with customer satisfaction. Candidates should have deep experience in service design and a proven record in crafting user journeys, promoting collaboration across teams, and implementing iterative design methods. If you're passionate about enhancing customer experiences in a dynamic environment, we encourage you to apply. #J-18808-Ljbffr