Head of Individual Giving and Supporter Experience

About the role Are you ready to make a bold difference to end homelessness? As the Head of Individual Giving and Supporter Engagement at Crisis, you’ll lead a collaborative team dedicated to growing and nurturing our community of supporters. This is your opportunity to deliver impactful acquisition, retention, and stewardship programmes, using insight‑led, audience‑focused, and data‑driven strategies. You’ll drive growth in both the number and value of our supporters – including one‑off and regular givers, mid‑value donors, and legacy pledgers – ensuring every supporter feels valued and connected to our equitable mission. This senior leadership role places you at the heart of our strategic development, empowering you to optimise income and champion creative approaches that inspire action. You’ll be instrumental in building lasting relationships, developing bold campaigns, and steering the future of supporter engagement at Crisis. If you’re passionate about using your expertise to create meaningful, equitable change and thrive in a collaborative, purpose‑driven environment, we want to hear from you. Location Based in our London office (we are open to a range of flexible working options, in line with Crisis’ Hybrid‑Working Policy) About you You’re a bold leader with considerable experience and insight into running large‑scale fundraising or supporter engagement teams, ready to take on new challenges and drive real change. You have a passion for creating impactful campaigns – your track record in acquisition, retention, legacy, and mid‑value giving programmes speaks for itself, and you know how to use direct and relationship marketing to inspire action. Collaboration is your superpower! You thrive in team settings, communicate brilliantly, and love building positive, inclusive cultures where everyone can shine. You’re committed to equitable practice, always up to date with the latest fundraising and marketing regulations, and you make sure fairness and compliance are at the heart of everything you do. You’re comfortable juggling multiple projects, managing agencies, printers and suppliers, and working across all kinds of media, from press and mailings to online and DRTV. Numbers don’t scare you! Your analytical skills and confidence with data, combined with your excellent written and verbal communication, help you craft bold and impactful supporter engagement strategies that really make a difference. Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. Employee benefits A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage. Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. Pension scheme with an employer contribution of 8.5% 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. Enhanced maternity, paternity, shared parental, and adoption pay. Flexible working around the core hours 10am‑4pm Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date Wednesday 28 January 2026 23:55 Interview process Two stages informal stakeholder panel and formal interview and presentation task. Interview date and location Monday 16 February 2026 in person at our London offices. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so ensure that your application reflects your own skills, knowledge and experiences. Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Talent Acquisition team will contact you to discuss how we can help. For more information about our work please visit https://www.crisis.org.uk/about‑us/ To see our work in action please visit: youtube.com/user/crisishomelessness https://x.com/crisis_uk> www.facebook.com/crisis.homeless Registered Charity Numbers: E&W1082947, SC040094 #J-18808-Ljbffr