Head of Customer Success at fast-growing B2B SaaS platform

Head of Customer Success at fast-growing B2B SaaS platform Company: Jack & Jill Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. You'll scale the function, drive retention and expansion, and build a high-performing team. This is a pivotal role to shape strategy and significantly impact growth, moving from support to a modern, proactive success engine. Location: London, UK Why this role is remarkable Lead and scale the entire Customer Success function, transforming it into a growth driver Join a fast-growing B2B SaaS platform with a loyal customer base including major consumer brands Enjoy significant autonomy and influence, shaping the direction of a critical business area What you will do Own and implement the Customer Success strategy, building scalable playbooks and frameworks Drive customer retention and expansion by identifying upsell/cross-sell potential and increasing adoption Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence The ideal candidate 4-7 years of experience in B2B SaaS Customer Success, Account Management, or similar roles Proven track record of building or scaling a CS team in a high-growth, dynamic environment Strong leadership skills with experience owning commercial outcomes like retention and Net Revenue Retention (NRR) #J-18808-Ljbffr