Billing Administrator

Contract Permanent - Full Time Working Hours 37 hours - Monday to Friday Location Antrim Our Rewards; Annual Bonus Annual Cost of Living Review 23-25 Days Holiday per year + 11 stats and opportunity to buy more holidays Family Friendly Policies Enhanced Maternity and Paternity Pay Health Care Sick Pay Your new opportunity Power NI, part of Energia Group, have exciting opportunities for Billing Administrators based in Antrim. You will be the first point of contact for domestic billing queries, responding to and delivering a customer experience that is second to none across either our Power NI or Energia retail brands. You will contribute towards achieving business performance targets ensuring the Power NI/Energia brands continue to grow. The ideal candidate will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing amazing customer experience driven through natural conversations to achieve high customer satisfaction. What you'll need A minimum of one years experience in a customer or client facing environment, including extensive experience handling inbound and outbound calls. Demonstrated ability to perform effectively during peak periods and high-pressure environments. Strong numerical and analytical skills with excellent spoken and written communication skills. Proficient in Microsoft Office, with strong working knowledge of Excel, Outlook and Word. A suitable, dedicated place to work at home (private and you won't get interrupted), with natural light, desk, chair, and an excellent broadband connection. If you are enthusiastic about this role but dont meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent were looking for. Learning & Development; Career Progression and Development - Almost 100% of our promotions are from within the organisation Wellbeing Fund - to be used towards anything that energises you from Gym membership to Reflexology Mentoring Scheme Virtual Gym Membership Social Opportunities; Sports and Social Club Allyship@work Women's Network Green Team Volunteering days and more 87% of employees would recommend Energia Group to friends and family as a great place to work! You will be joining a team where our company values of Trustworthy, Dynamic, Resourceful and Community Focussed are at the heart of all our efforts You will have a variety of development opportunities available including internal L&D courses, mentoring, external networking, year-round learning and support for professional subscriptions We also offer an annual Bonus, an award-winning wellbeing programme including a counselling service, sports and social clubs, a Wellbeing Fund to be used towards anything that energises you, generous holiday allowance with opportunity to buy more and Health Cash Plans. Role worked on a hybrid basis (3 days from the office and 2 days from home), collaborate regularly with your peers while having a balance between your home and work life. Does Energy Move You? APPLY NOW!!! Skills: Customer Service Communication (written and verbal) Microsoft Office Billing Benefits: Laptop Medical Aid / Health Care Paid Holidays Parking Pension Fund