Principal Consultant - PMO Transformation Lead

Company OverviewMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.Job OverviewWhat You\'ll LeadMonths 1-6: Design Through Active ValidationConduct stakeholder alignment across Finance, Supply, HR, Technology functions spanning 6 countriesDesign operating model, service catalogue, and governance frameworks based on stakeholder inputLaunch POCs testing Version 1.0 methodologies with willing participantsRefine approaches based on real project evidence, not theoretical discussionsBuild champion network through demonstrated results and peer advocacyMonths 7-12: Scale and TransferRoll out proven methodologies across organization with comprehensive trainingTransition accountability to Senior PMO Director who shadowed the design workEnsure knowledge transfer through coaching and progressive responsibility handoverEstablish sustainable operations with quarterly advisory support modelLaunch enablement with technologyYour Key ChallengesComplex Stakeholder Dynamics: Building consensus across multiple functional areas that historically operated in siloes to enable 500+ PMs with varying skills, entrenched practices, and competing priorities. You\'ll need diplomatic skills to create coalitions through demonstrated value, not executive mandate.Technology Strategy Decisions: Guiding enterprise PMO platform optimization while preparing for future platform migration. Our technical specialists handle implementation; you ensure business logic transfers across platforms seamlessly.AI and Automation Opportunity Identification: The client has comprehensive AI governance and existing enterprise AI investment. You\'ll identify where AI adds genuine value and work with our Data & AI team to implement.Enable Vendor Strategy: Supporting the client\'s goal to internalize some of contractor spend through strategy and execution.What We NeedTransformation Track Record:15+ years building PMO capabilities in global matrix organizationsProven success moving organizations from informal practices to professional service deliveryExperience in pharmaceutical, FMCG, consumer goods, or other highly regulated industries preferredTrack record of sustainable capability building, not consultant dependencyLeadership And Navigation SkillsExceptional at building relationships and managing political complexityComfortable working with C-suite while maintaining hands-on delivery accountabilityAbility to convert resistance through results and diplomatic influenceExperience leading pilots and "test and learn" approaches before scalingBusiness And Opportunity JudgmentUnderstanding of shared services/GBS models with service catalogues and pricingAbility to identify where AI/automation creates genuine value vs. hypeExperience connecting PMO capabilities to quantified business outcomesComfort working alongside technical specialists while focusing on business strategyWhat You Don\'t Need To BeTechnical Implementation Expert: We have ServiceNow specialists, Data & AI engineers, and integration architects. You guide strategy and identify opportunities; they handle technical execution.AI/ML Specialist: You need business judgment about where AI adds value, insights and ensure governance compliance. Our technical team builds the actual capabilities.CompensationEstimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.Our Commitment to Diversity & InclusionAt Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. #J-18808-Ljbffr