Head Of Bookings

Clockwise Wood Green, London - Coworking & Office Space, 50 Station Road, London, UK Job Type Full Time Workspace Office About the Role JobTitle: Head of Bookings (Sales) Location: Wood Green, London – office based Company: myhomeisyours.com (MHIY) MHIY is looking for a commercially astute, strategic & dynamic Head of Bookings to join the senior team and help grow the company over the next 5 years. This is a pivotal appointment for a highly capable & dynamic individual who wants to join a small but thriving company, be very hands on and work in a results focused environment with lots of autonomy. MHIY is owned by Orla & Titti, was launched over 10 years ago and we are now a nationwide emergency relocation business with many B2B suppliers & customers. The Bookings Team receive enquiries daily that need to be responded to swiftly and efficiently with on-point and reasonable accommodation options. We are a Tottenham based business with offices in Wood Green and love to support the local economy in recruitment and staff off-sites. You will report directly to Patricia Bacon, the Commercial Operations Director, and manage the in‑house team of Team Leaders (2) and Booking Executives (currently 6 that will grow significantly as we on‑board additional partners) through 2026 and beyond. About the Role myhomeisyours is seeking a passionate, sales‑driven Head of Bookings to lead and optimise our B2B Bookings (Sales) function. This is a hands‑on leadership role responsible for driving enquiry conversion, maximising revenue, and ensuring best‑in‑class customer experience across all booking channels. You will manage and develop a high‑performing team of Booking Executives, while owning the end‑to‑end enquiry and booking process. This role is ideal for someone who loves a fast‑paced environment and thrives on performance, data, optimisation, and motivating teams to exceed targets while juggling demanding clients and stakeholders. Key Responsibilities Leadership & Team Management Lead, manage, and inspire The Team Leaders and Booking Executives to consistently exceed conversion and revenue targets. Set clear KPIs, monitor performance, and deliver regular coaching, training, and feedback. Foster a passionate, sales‑focused, and customer‑centric team culture. Sales & Conversion Optimisation Own and optimise the full enquiry‑to‑booking journey to deliver maximum conversion rates & margins. Onboard new partners & channels and optimise and grow. Actively analyse enquiry sources, response times, and conversion data to identify improvement opportunities. Process, Systems & SOPs Ensure all Standard Operating Procedures (SOPs) and systems of work are current, clearly documented, and consistently followed. Continuously improve processes to maximise efficiency, productivity, and scalability. Work closely with operations and leadership to ensure booking processes align with wider business objectives. Partner & Channel Management Work with external partners and distribution channels to optimise performance and conversion. Monitor partner performance, identify opportunities for growth, and support strategic initiatives. Ensure partner enquiries are handled efficiently and converted effectively. Website & Digital Optimisation Collaborate with internal teams to optimise website & internal systems to performance from an enquiry and conversion perspective. Provide insight into user behaviour, booking friction points, and sales opportunities. Support website testing, improvements, and booking funnel optimisation. Skills & Experience Proven experience in a sales‑led bookings, reservations, or revenue role, ideally within hospitality, short‑let, or accommodation sectors. Strong people management experience, with a track record of leading and developing teams. Highly commercial mindset with a passion for sales, targets, and performance optimisation. Experience managing enquiry pipelines and improving conversion rates. Proven experience working with systems, CRMs, and booking platforms ideally in a high growth environment. Experience working with partners and external channels. Strong analytical skills with the ability to turn data into action. A confident, proactive and results‑oriented leader. If this sounds like the right opportunity for you, we’d love to hear from you. Please send your CV and a cover letter to patricia@myhomeisyours.com by 27th February 2026 #J-18808-Ljbffr