Regional Support Manager

Regional Support Manager - Yorkshire & North East Regions - Salary c£50,000 per annum North Bay Group Ltd is seeking a proactive and highly organised Regional Support Manager to work across our Yorkshire and North East portfolio of homes. This is a pivotal role focused on supporting Regional Managers to ensure our homes remain compliant, financially stable, and committed to delivering outstanding, person-centred care. About the Role The Regional Support Manager plays a key role in sustaining high-quality services by strengthening governance, monitoring compliance, and supporting operational performance across the region. You will promote a caring and professional environment that meets residents’ physical, emotional, social, intellectual, and spiritual needs — ensuring their wishes and choices remain central to everything we do. This role requires flexibility, frequent travel, and occasional overnight stays. Key Responsibilities Regulatory & Quality Assurance Ensure homes remain fully compliant with Care Quality Commission requirements and external regulatory standards Coordinate action plans following inspections and audits Monitor safeguarding procedures and compliance Prevent breaches of the Health and Social Care Act Investigate complaints and report findings appropriately Implement and review Local Authority Quality Monitoring requirements Governance & Clinical Oversight Audit admissions processes to ensure safety and compliance Sample audit and review care plans with residents and relevant professionals Monitor record keeping in line with legislation and regulatory expectations Analyse regulator reports and embed lessons learned Operational & Financial Support Support Regional Managers to maintain high occupancy levels Monitor KPIs to support financial efficiency across services Review staffing levels to ensure safe and effective care delivery Provide operational support in the absence of a Registered Manager Stakeholder Engagement Attend Local Authority, Regional Team, and Safeguarding meetings Provide on-call/weekend support on a rotational basis About You We are looking for a flexible and driven care professional who: Has strong knowledge of CQC regulations and adult social care legislation Demonstrates excellent auditing and governance skills Is confident supporting homes through compliance and operational challenges Communicates effectively with managers, regulators, and stakeholders Holds a full UK driving licence and is able to travel extensively, including overnight stays Why Join North Bay Group Ltd? This is an opportunity to join a growing and values-driven care organisation where your expertise will directly strengthen quality, safety, and operational performance across multiple services. You’ll work closely with Regional Managers and senior leadership, playing a key role in supporting continuous improvement and resident wellbeing. Apply via LinkedIn or contact us for a confidential discussion. Please note that shortlisting will not take place until w/c 9th March 2026