Accounts Receivable Specialist

We are looking for an Accounts Receivable Specialist on a 3 month Fixed Term Contract to support our busy and high-performing Accounts Receivable team. In this role, you’ll be responsible for reconciling customer accounts, identifying and allocating payments, processing refunds and supporting key project work to improve our financial operations.

This position is ideal for someone with strong attention to detail and excellent organisational skills, who enjoys working in a fast-paced environment and contributing to the smooth running of financial processes. You’ll need to work accurately under pressure, meet daily deadlines and collaborate closely with colleagues across the Finance and wider business teams.

This role is a 3 Months Fixed Term Contract working hybrid 2/3 days in our head office based in Stroud, Gloucestershire

Core Responsibilities:

• Reconcile customer accounts and resolve any unallocated or unreconciled transactions
• Identify, allocate and post customer payments accurately
• Process customer refunds in line with company policy
• Assist with project work focused on reconciliation and refund processes
• Communicate with customers (primarily businesses) to obtain remittances and follow up on outstanding refunds
• Manage and update customer cases on Salesforce, ensuring CAB targets are met
• Complete work to a high standard, incorporating feedback from quality control processes
• Adapt to changes in systems and processes, providing constructive feedback on their implementation.

Essential Skills:

• Strong attention to detail and numerical accuracy
• Excellent communication and interpersonal skills
• Ability to prioritise workload and meet deadlines in a busy team environment
• Proficient in MS Office, particularly Excel
• Positive, proactive, and adaptable approach to work

What's in it for you...

• Healthcare plan, life assurance and generous pension contribution
• Volunteering Day
• Hybrid Working
• Various company discounts (including shops, gyms, days out and events)
• Holiday of 25 days (plus bank holidays) & ability to buy/sell days
• Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.