Head of Billing

Job Title Head of Billing Employer Rider Levett Bucknall RLB Location Bristol, United Kingdom Department Finance Overview At RLB, we live by four simple ideas: Truth, Trust, Together, Tomorrow. Role Summary This is a pivotal leadership role overseeing the billing team across UK & Europe. The person will set all strategic direction for all billing operations, ensuring processes are efficient, accurate, compliant, and targets are met, while developing high performing teams and driving constant improvements and efficiencies. The role manages an international team and ensures companywide billing requirements are achieved. Key Duties Lead the Billing function and set strategic goals and operational priorities. Drive process improvements and automation initiatives to streamline billing operations. Develop and implement Billing SOP, international billing policies, procedures and best practices. Monitor performance metrics, drive improvements and deliver on KPIs to the CFO, regional directors and board. Liaise directly with clients, senior management, technical teams and clients to resolve billing queries and ensure alignment with client billing guidelines and onboarding. Ensure compliance with global VAT Laws, international invoicing requirements by country, account rules and international financial controls and billing practices. Strategize and reduce Work in Progress across the business. Collaborate with finance, compliance and legal operations teams to support audits and internal reporting requirements. Lead the monthly billing process across the group. Communicate overall billing information, keeping the UK, Europe and key stakeholders up to date. Directly manage 5 Team Leads and indirectly manage 15 FTEs. Oversee international e‑Billing for the company. In charge of ERP updates. Travel may be required to all UK & European offices. Essential Qualifications 5+ years experience in a similar role in an international company leading a transformational billing function. Knowledge of regulatory compliance including international legal billing standards, VAT and accounts rules. Experience in billing function transformation or contributing to ERP implementations, enhancements and upgrades. D365 experience preferred. Benefits Hybrid working patterns to support work‑life balance, including competitive maternity and paternity packages. Competitive salary and generous holiday entitlement, with the opportunity to purchase up to five extra days. Health and wellness options, including gym membership and cycle‑to‑work schemes. Private healthcare insurance and medical support, including dental insurance and eyecare vouchers. Continuous learning and development programme, including established APC and in‑house mentoring schemes. Season ticket loan and professional membership subscriptions. Diverse projects across different sectors and regions. Social responsibility events, charity fundraising and volunteering activities. Diversity & Inclusion We believe in building a diverse and inclusive environment where each person can be themselves, feel valued for their contribution and be challenged and supported to reach their full potential. Application If you require any reasonable adjustments to support you during any stage of the application or interview process, please contact our recruitment team at: recruitment@uk.rlb.com #J-18808-Ljbffr