IT Manager

Job Description Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. IT Manager Location: Guildford (Hybrid Working Available) An exciting opportunity has arisen for an innovative and forward-thinking IT Manager to lead the IT function and ensure the seamless delivery of IT services across the business. This role will oversee end-to-end IT service delivery, supporting engineering teams and wider business operations across on-premise and cloud environments. You will take ownership of the IT strategy and roadmap, manage budgets, lead a high-performing team, and ensure systems remain secure, scalable and aligned with current and emerging technologies. Key ResponsibilitiesTeam Leadership Lead and manage the IT department, including recruitment, performance management, development, mentoring and wellbeing. Build a culture of collaboration, continuous improvement and customer-focused service delivery. Ensure appropriate resourcing, capability and planning to deliver IT services across engineering, production and wider business functions. Proactively manage workload planning and resolve resource constraints or shifting priorities. IT Service Management Develop and maintain IT strategy and roadmaps aligned with business goals. Manage budgets, ensuring strong financial control and reporting. Act as a senior technology advisor, providing regular updates to senior leadership. Ensure the availability, performance, reliability, security and scalability of IT systems, networks and applications across hybrid infrastructure. Maintain compliance with key standards and regulations including GDPR, ISO 9001, ISO 27001 and Cyber Essentials Plus. Ensure all services and applications are licensed, maintained and kept up to date. Deliver high-quality IT support and service delivery aligned to ITIL best practice. Out of Hours Support Coordinate effective communication and resolution of issues during out-of-hours support and service calls. Stakeholder Management Work closely with internal stakeholders across engineering, projects, production and sales to align IT priorities. Conduct regular service reviews and provide reporting ahead of key meetings, demonstrating performance against KPIs, SLAs and contractual obligations. Risk & Incident Management Develop and maintain risk management strategies to minimise service disruption. Lead incident response and ensure timely resolution, minimal business impact and clear communication. Ensure outages and performance issues are handled effectively within agreed service levels. Continuous Improvement & Projects Identify opportunities to improve service delivery processes, tools and operational efficiency. Drive improvements through best practice and emerging technologies. Oversee IT projects from initiation through to delivery. Bids, Proposals & Contract Management Provide technical and commercial input into proposals for new missions. Support customer contract negotiations and extension proposals. Ensure services meet contractual and security obligations. Manage supplier relationships including MSPs and third-party vendors, negotiating service levels where required. Required Experience Proven experience working in an IT Manager position. Strong experience managing budgets, vendors and IT projects. Experience supporting and maintaining hybrid IT environments (on-premise and cloud). Qualifications / Skills Degree in Computing / Information Security (or equivalent experience). ITIL, CISA or CISSP beneficial but not essential. Must be able to attain and maintain National Security Vetting (minimum SC level). Strong technical IT background with a strategic mindset. Proven leadership and people management experience. Strong communication skills with the ability to influence stakeholders at all levels. Highly organised with excellent project and time management skills. Strong analytical and problem-solving abilities. Customer-focused and able to manage technical relationships confidently. Results-driven, adaptable and comfortable working in fast-paced environments. xbpsjku Ability to view technology as a business enabler, not a blocker.