Head of Payments Innovation - HSBC

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an outstanding payments leader to join our team in the role of Head of Payments Innovation.

The UK Payments market is a vital component of the economy. It is central to our customers, making up the majority of interactions a customer has with their bank. Additionally, the National Payments Vision sets out an ambitious roadmap to re-establish the UK as a global leader within the payments market through new infrastructure and the growth of digital assets and currencies. Within this context, the Head of Payment Innovation RBW role is pivotal in UK RBW's ambitions to truly 'excel in payments', leading a team to set the strategy in relation Digital Assets and Currencies, and ensuring customers and our organisation is ready for this evolution.

This role's key responsibilities include developing domestic payment solutions to facilitate agentic commerce, establishing UK RBW's strategy on digital assets and currencies, and executing this strategy both internally and through industry and regulatory interactions with the aim of driving safe, customer-centric growth of digital assets and currencies.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Leadership and Engagement: Provide leadership that embeds the UK WPB strategic ambitions while driving team engagement.

• Role Modelling and Alignment: Act as a senior leader, role modelling leadership principles and ensuring alignment with HSBC culture and values.

• High-Performing Team: Build and maintain a high-performing team capable of articulating and executing a clear strategic vision.

• Talent and Succession Planning: Ensure talent and succession plans are effectively in place to support long-term objectives.

• Champion Inclusivity: Cultivate an inclusive environment that reflects HSBC's brand and supports diverse perspectives and collaboration.

•Manage Industry Relationships: Engage with key industry bodies (e.g., BOE, UK Finance, FCA, HMT) to strengthen relationships and leverage market insights for strategic advantage.

To be successful in this role you should meet the following requirements:

• Significant expertise in Digital Assets and Currencies: Possess a deep understanding of digital products, regulatory environments and technology requirements essential for scaling these assets for retail customers.

• Strategic Direction and Stakeholder Engagement: Ability to set strategic directions for the organisation, galvanize stakeholders beyond direct management lines and ensure effective delivery across the matrix.

• Leadership in Industry Engagements: Lead industry engagements to secure favourable outcomes across the Payments landscape, ensuring alignment with industry standards and expectations.

• Network Building and Relationship Management: Build effective networks across business areas, fostering relationships based on mutual trust and encouraging others to do the same.

• Presentation and Communication Skills: Present complex issues confidently and concisely to a diverse range of stakeholders, including executives and regulators, using simple language to ensure clarity and understanding.

• Adaptability and Pressure Management: Demonstrate flexibility and adaptability in rapidly changing environments, effectively managing tasks that are restricted, unpredictable and wide-ranging.

This is a hybrid working role with the base location as London, Birmingham, Chester or Leeds.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.