Head Of Property Management

Job Title: Head of Property Management Location: North London Salary: Circa £50,000 Hours: Monday-Friday, 8:00-17:00 ideally About the Role My client is an independent, family-owned Private Office with a mixed portfolio of residential and commercial properties across Prime Central London and North London. The portfolio includes private holdings, block management, freeholds and a selection of external landlord instructions, with properties in locations such as Mayfair, Hampstead, Marylebone and Crouch End. The variety of the portfolio offers excellent exposure and long-term career development within the property industry. As one of the few truly independent agencies remaining, my client combines the structure, systems and technology of a corporate agency with the personal, hands‑on approach of an independent. This creates a genuinely unique working environment. The North London office has recently been refurbished and offers a modern, professional yet friendly workspace. With a new Managing Director in place, the business has a strong mix of long‑standing team members and experienced new hires, creating a collaborative environment where you will be working alongside capable, like‑minded professionals. This Head of Property Management role is pivotal to the business and will suit someone confident in managing a small team of Property Managers and taking ownership of day‑to‑day operations. Key Responsibilities Acting as the central point of contact for a designated portfolio Dealing with and resolving maintenance and general enquiries in a timely manner Proactively managing repairs and refurbishments Arranging pre‑tenancy works for new tenancies Ensuring all properties are compliant with current legislation Overseeing the block management function, including service charge management Signing off contractor invoices Managing insurance claims, including processing claims, obtaining quotes and ensuring works are completed Managing the diary for the internal maintenance team Overseeing the Property Management team, currently consisting of a Property Manager and Property Management Assistant Approving holiday and absence requests for the team Holding weekly Property Management meetings and following up with minutes and actions Updating mail merge letters in line with ARLA, PRS and company guidelines and procedures Handling departmental complaints and escalations Working closely with the Managing Director Requirements Proven experience working as a Senior Property Manager and managing a small team of Property Managers. Experience managing a portfolio autonomously and acting as a key point of contact Strong organisational and communication skills Ability to multitask and manage competing priorities Confident using property management and CRM systems A proactive, solutions‑focused mindset A collaborative approach and willingness to work closely within a small, supportive team A strong "can‑do" attitude Benefits Competitive salary £50,000 Supportive, family‑run business with excellent staff retention Modern, refurbished office with air conditioning Hybrid working potential Hot‑desking option in Mayfair Exposure to a prime London property portfolio Involvement across multiple aspects of the property management lifecycle #J-18808-Ljbffr