Care Coordinator

The Medical arm of the Tower Street Recruitment Group of companies is working closely with a client who is looking for Care Coordinators to join their busy domiciliary care agency. Job Title: Care Coordinator Location: Dagenham/Barking Salary: TBA Contract: Full-time / 40 hours per work Reporting to: Senior Care Manager Our client is a trusted NHS care provider specialising in high-quality domiciliary care, committed to supporting individuals to live independently in their own homes, delivering person-centred care that promotes dignity, respect, and wellbeing. They work closely with the NHS, local authorities, and healthcare professionals to ensure continuity of care and excellent outcomes for their service users. Role Overview They are seeking a compassionate, organised, and proactive Care Cooordinator to join the growing team. The Care Coordinator plays a vital role in ensuring the smooth delivery of care services by coordinating care packages, managing care rotas, and acting as a key point of contact for service users, carers, families, and healthcare professionals. This role is ideal for someone with strong administrative skills, excellent communication abilities, and a genuine passion for delivering outstanding domiciliary care. Key Responsibilities Care Coordination & Scheduling Coordinate and manage care rotas to ensure safe, consistent, and effective care delivery Allocate care workers appropriately based on skills, availability, and service user needs Respond to changes, absences, and emergencies, ensuring continuity of care at all times Service User & Stakeholder Liaison Act as a first point of contact for service users, families, care workers, and professionals Communicate effectively with NHS teams, local authorities, and other external partners Support onboarding of new service users, including care package setup and reviews Care Quality & Compliance Ensure care delivery aligns with care plans, risk assessments, and CQC standards Support audits, spot checks, and quality assurance processes Escalate safeguarding concerns in line with company and NHS policies Administrative & Operational Support Maintain accurate care records, rota systems, and documentation Support the Registered Manager with reporting, compliance, and operational tasks Assist with recruitment coordination, induction, and ongoing staff support Skills & Experience Essential Previous experience in domiciliary care or a care coordination role Strong organisational and time-management skills Excellent written and verbal communication skills Good IT skills, including care management systems and Microsoft Office A caring, empathetic approach with the ability to work under pressure Desirable NVQ Level 3 in Health & Social Care (or willingness to work towards) Experience working with NHS-commissioned care packages Knowledge of CQC regulations and domiciliary care standards Salary and Reward Competitive salary and benefits Supportive, values-driven working environment Ongoing training and professional development Opportunity to make a genuine difference to people’s lives Career progression within a growing care organisation How to Apply If you are passionate about delivering high-quality home care and want to play a key role in supporting NHS-linked domiciliary services, we would love to hear from you. Please submit your CV and a short covering statement outlining your suitability for the role. info@tsir.co.uk