Head of Customer Success at fast-growing B2B SaaS platform

Head of Customer Success Fast-growing B2B SaaS platform Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. You'll scale the function, drive retention and expansion, and build a high-performing team. This is a pivotal role to shape strategy and significantly impact growth, moving from support to a modern, proactive success engine. London, UK Why this role is remarkable Lead and scale the entire Customer Success function, transforming it into a growth driver Join a fast-growing B2B SaaS platform with a loyal customer base including major consumer brands Enjoy significant autonomy and influence, shaping the direction of a critical business area What you will do Own and implement the Customer Success strategy, building scalable playbooks and frameworks Drive customer retention and expansion by identifying upsell/cross-sell potential and increasing adoption Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence The ideal candidate 4-7 years of experience in B2B SaaS Customer Success, Account Management, or similar roles Proven track record of building or scaling a CS team in a high-growth, dynamic environment Strong leadership skills with experience owning commercial outcomes like retention and Net Revenue Retention (NRR) How to Apply Step 1. Visit our website Step 2. Click 'Speak with Jack' Step 3. Login with your LinkedIn profile Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions Step 5. If the hiring manager would like to meet you, Jack will make the introduction #J-18808-Ljbffr