Interim Chief Revenue Officer / Commercial Transformation Lead

Interim Chief Revenue Officer / Commercial Transformation Lead Contract: Fixed-term (9–12 months) Location: Flexible (with regular on-site presence in the London office as required for leadership and change delivery) Reports to: Chief Executive Role Purpose This is a senior interim leadership role focused on transforming a commercial operating model with clear authority to assess, reset and strengthen the commercial organisation. The business operates in a relationship-led commercial environment typical of events, travel, hospitality, or media , and requires an experienced commercial leader to reset how revenue is generated, forecast and scaled . The role must be led with a technology and AI-first mindset - using systems, data and automation to replace personality-led selling, improve visibility and build a scalable, insight-driven commercial engine. This role suits a transformation-oriented CRO or CCO who is comfortable delivering change at pace while continuing to drive trading performance. Why This Role Exists The business operates at mid-scale with high commercial complexity , requiring a hands-on, systems-led leader rather than a purely corporate operator. The current commercial model has evolved organically and is no longer fit for the next stage of growth. While there is strong talent and deep client relationships, the operating system lacks: Clear structure and segmentation Consistent forecasting and performance visibility Scalable, tech-enabled processes and governance A unified commercial rhythm across teams The organisation is open to different routes to achieve this transformation, but the outcome is fixed : a modern, data-led, AI-enabled commercial function that can scale sustainably. Key Objectives (12-Month Horizon) By the end of the engagement, the successful candidate will have: Designed and embedded a clear, scalable commercial operating model Established robust forecasting, pipeline management and CRM discipline Introduced technology and AI-enabled ways of working to improve efficiency and insight Improved commercial leadership capability and accountability Stabilised and grown core revenue streams Created a handover-ready model that can be owned by permanent leadership Key Responsibilities 1. Commercial Operating Model Redesign Assess the current sales and revenue structure Redesign roles, segmentation, territories and ownership Clarify decision rights, accountabilities and interfaces 2. Commercial Team Assessment & Reset Assess the capability, structure and ways of working of the current commercial team Clarify roles, expectations and performance standards Coach and develop leaders and managers to operate effectively within the new operating model Address capability gaps through development, role redesign, or structural change as required 3. Revenue Strategy & Execution Lead revenue planning across core products and portfolios Balance short-term trading performance with long-term system build Improve retention, expansion and new business performance 4. Forecasting, Cadence & CRM Discipline Implement a clear weekly/monthly commercial rhythm Own forecasting accuracy and performance visibility Embed CRM as a single source of truth 5. Technology & AI Enablement Introduce technology-led improvements to sales process, reporting and insight Use automation and AI tools to reduce manual effort and improve decision-making Shift the team from intuition-led to data and insight‑led selling 6. Leadership & Capability Building Act as a hands‑on leader to the commercial team Coach senior managers to lead with data, insight and clarity Raise standards around accountability and performance 7. Change & Stakeholder Management Lead change calmly and decisively in a complex, relationship‑driven environment Work closely with executive leadership and cross‑functional teams Build trust while challenging legacy behaviours and constraints 8. Sustainability & Handover Document the commercial playbook and operating rhythm Ensure systems, processes and leadership capability are embedded Prepare the organisation for a smooth transition to permanent ownership Candidate Profile Essential Experience Senior commercial leadership experience (CRO, CCO, VP Sales, or equivalent) Background in events, travel, hospitality or media Proven track record of commercial transformation, not just revenue delivery Strong capability in segmentation, forecasting and CRM‑led sales models Experience leading technology‑enabled or AI‑supported commercial change Comfortable operating in ambiguity and leading through change Personal Attributes Gravitas and credibility at executive level Structured, analytical and commercially sharp Calm, decisive and resilient under pressure Able to challenge constructively and bring people with them Outcome‑focused with a strong sense of pace What This Role Is — and Is Not This role is: A hands‑on transformation mandate Technology and AI‑first in approach Focused on building systems, capability and clarity Designed to leave the organisation materially stronger This role is not: A caretaker or purely trading role A long‑term “career move” A light‑touch advisory position Not suited to leaders who rely on scale and layers to deliver #J-18808-Ljbffr