Operations Manager

Operations Manager - Residential & Nursing Homes / Older People - Salary c£75,000 DOE North Bay Group Ltd is seeking an experienced and commercially astute Operations Manager to oversee the financial, operational, and regulatory performance of a portfolio of care homes covering the Yorkshire Region & North East. This is a senior leadership role for a dynamic individual who combines strong commercial capability with a genuine passion for high-quality, person-centred care. As Operations Manager, you will take full accountability for regional performance — ensuring homes achieve financial targets, maintain full regulatory compliance, and consistently deliver exceptional standards of care. Working closely with the Managing Director and senior leadership team, you will drive sustainable growth, operational excellence, and cultural alignment across the group. Key Responsibilities Financial & Commercial Leadership Lead financial performance across all homes within the region Set and manage annual budgets, ensuring profitability and sustainability Drive occupancy, revenue growth, and placement pipelines Monitor KPIs including staffing ratios, agency usage, margins, and cost controls Lead fee negotiations with local authorities and commissioners Identify cost-efficiency opportunities without compromising quality Deliver accurate financial reporting to senior leadership Operational Leadership Inspire and lead Home Managers to deliver high performance Conduct regular service reviews and performance visits Support operational consistency and service excellence Regulatory & Quality Assurance Ensure full compliance with Care Quality Commission standards and adult social care legislation Oversee inspection readiness, audits, and improvement plans Manage safeguarding, complaints, and risk effectively People & Culture Recruit, develop, and retain high-performing Home Managers Lead performance management and succession planning Promote a culture of dignity, inclusivity, and staff wellbeing Strategic Growth Contribute to regional growth and service innovation Support mobilisation of new services and acquisitions Implement corporate priorities aligned with organisational values Stakeholder Engagement Build strong relationships with commissioners, regulators, families, and communities Represent the organisation at inspections and strategic forums About You Essential Proven regional or multi-site leadership experience in residential, nursing, or dementia care Strong financial management track record — budgets, cost control, revenue growth In-depth knowledge of CQC regulations and adult social care legislation Exceptional leadership, influencing, and communication skills Experience leading change, growth, or service improvement Full UK driving licence and willingness to travel extensively Desirable Registered Nurse (active PIN) or relevant professional qualification Experience in turnaround or regulatory improvement Familiarity with digital care management systems Why Join North Bay Group Ltd? This is an opportunity to join a growing, values-led organisation committed to delivering safe, high-quality, and compassionate care — while building a sustainable and commercially strong care group. You will play a pivotal role in shaping the future of our services and directly impacting the lives of residents, families, and teams across the region. Interested? Apply directly via LinkedIn or contact us confidentially to discuss the role further. Please not that shortlisting will not take place until w/c 9 March 2026.