Workforce Manager

Workforce Manager Full Time | Monday–Friday 09:00–17:00 Up to£50,000 per annum Reporting to Director of Operations Are you a workforce planning specialist who thrives on structure, data, and operational excellence? We’re looking for a Workforce Manager to take full ownership of clinical workforce planning, scheduling and utilisation across a fast-growing mental health and neurodevelopmental service. This is a pivotal role ensuring the business has the right clinicians, with the right skills, in the right place, at the right time. You’ll sit at the heart of operations - bridging clinical leadership, recruitment, payroll and finance - ensuring services run efficiently, profitably, and in line with patient demand. You will lead the Clinical Liaison / Scheduling team and take end-to-end responsibility for: Workforce Planning & Demand Management: Own demand and capacity modelling across Private, Adult NHS and Children’s services Translate referral forecasts into clear workforce requirements Identify gaps, risks and surplus capacity Align recruitment pipelines with service growth Scheduling & Rota Management: Lead all clinical rota creation and optimisation Maximise clinic utilisation and patient throughput Reduce DNAs, late cancellations and underused capacity Hold clinicians accountable to agreed session templates and standards Leave & Availability Management: Oversee holiday and absence approvals Ensure real-time workforce visibility Arrange cover to minimise patient impact Onboarding & Readiness: Coordinate induction, training and deployment Ensure clinicians are scheduled in line with scope and competency Set clear productivity and reporting expectations Payroll & Data Integrity: Validate payroll (employed & contractor clinicians) Reconcile shifts vs schedules Resolve pay queries quickly and accurately Maintain high-quality workforce reporting data Performance & Reporting: Track KPIs: utilisation, fill rates, cancellations, cost to serve Identify inefficiencies and capacity bottlenecks Escalate workforce performance concerns appropriately If you'd be interested in knowing more about thsi opportunity - please contact me on: kpfeiffer@compassltd.co.uk 02394 211 142