Account Manager - PSP London

OverviewBVNK provides modern payment infrastructure for businesses. We unify banks and blockchains in a single platform. With BVNK, businesses can send and receive stablecoin payments, convert between currencies, and add stablecoin payments to their checkout. Using our flexible platform, and robust global licensing and compliance expertise, innovators can launch new payment products quickly and compliantly.We are a diverse team spread across the UK, Europe, South Africa, the US, and APAC, with a shared belief that all payment flows will interact with crypto in the coming decade. BVNK aims to be at the forefront of this transformation of the financial system. We have raised $50M in Series B funding from top investors including Haun Ventures, Tiger Global, and Coinbase Ventures, and we’re looking for smart, ambitious people to help us build the next generation of payments.We are honored to have made Newsweek’s list of The Top 100 Global Most Loved Workplaces 2 years running (2023 and 2024) and to be recognized by LinkedIn as one of the Top 20 Startups in the UK in 2024.RoleWe are seeking a driven candidate to join our Commercial team as an Account Manager, focusing on all aspects of account management and customer success. As Account Manager, you will be responsible for managing and growing key client relationships. Reporting to the Sales & Account Director - Fintech & PSP, you will play a strategic role in driving customer success, increasing account value, ensuring long-term retention, and delivering value to our clients.ResponsibilitiesAct as a trusted advisor to clients, ensuring their success with our products and servicesDevelop and execute account growth strategies, identifying opportunities for upselling and cross-sellingMaintain and strengthen customer relationships, leading contract renewals and negotiations to maximise lifetime valueDeepen existing partnerships by delivering tailored value propositions that increase share of walletCollaborate with internal teams (Sales, Product, Support) to enhance customer satisfaction and retentionProactively identify and resolve customer challenges, ensuring swift issue resolutionAnalyse account performance data to provide strategic insights and drive informed decision-makingStay ahead of industry trends, competitor activity, and regulatory changes, sharing insights with the broader businessDrive adoption of AI and automation tools to improve client experience and operational workflowsWhat we need from youProven experience in account management, customer success, or a similar role within Payments or FinTech.Deep understanding of crypto, blockchain, stablecoins, or digital assets.Strong track record of managing and growing enterprise-level accounts.Exceptional relationship management, negotiation, and communication skills.Strategic mindset with a history of driving revenue growth within existing accounts.Strong analytical skills to assess performance and identify areas for improvement.Proven track record of improving processes and efficiencies through AI and automation.Ability to work cross-functionally and manage multiple priorities in a fast-paced environmentWhat you can expect from usFair and competitive salary at every stage of your growthMeaningful ownership in the business through our employee option schemeFlexible working hours, with hybrid working at its heartA culture built on passionate, growth-minded peopleA flexible approach to holidayOpportunities to travel to our offices around the worldAn open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity setsNoteAt BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team. #J-18808-Ljbffr