Service Designer (Dutch)

Your role

As a Service Designer with a strong research focus, you will uncover user needs, map real customer journeys, and validate concepts that shape meaningful digital services. You’ll work inside our client’s Experience Team while staying part of Dentsu Creative, giving you the mix of embedded product collaboration and an agency community for support and inspiration. You’ll split your time between the client’s office for 2 days a week and our Dentsu Creative office for 1 to 2 days a week. The setup is flexible and designed to help you stay close to the teams you work with. You bring curiosity, structure, and strong research skills, turning insights into direction and helping teams make informed decisions with confidence. What you will be doing

Leading user interviews, usability tests, and concept validations (in Dutch)

Synthesizing insights into clear journeys, service maps, and opportunity areas

Creating service blueprints that connect frontstage experiences to backstage processes

Facilitating workshops and co-creation sessions with cross-functional teams

Translating research findings into actionable recommendations for Experience Design and Product

Collaborating closely with Experience Designers, Copywriters, and Product Owners

Supporting ongoing validation using AI-driven tools

Your profile

Experience as a Service Designer, UX Researcher, or hybrid CX role on a mid-weight to senior level

Strong research capabilities: interviewing, testing, synthesis, and insight communication

Confidence in turning qualitative data into structured journeys and clear next steps

Comfortable guiding sessions with stakeholders and presenting findings

Skilled at navigating feedback and collaborating across disciplines

Able to operate independently inside a client team while staying connected to Dentsu Creative

Fluent in Dutch (required for user interviews) and confident in English

Based in or willing to relocate to the Netherlands (near Amsterdam)

Bonus points

Background in telecom, utilities, finance, or other service-rich environments

Experience with mixed-method research

Familiarity with AI-supported research, automated analysis, or prototyping workflows

Why this role

Conduct hands‑on research that directly informs (new) services used at national scale, shaping product decisions and improving customer satisfaction

Be part of multidisciplinary teams where research, design, product, and tech work closely together

Stay connected to Dentsu Creative’s design community through mentorship, open knowledge‑sharing, and quarterly inspiration sessions exploring new tools, methods, and ways of working

Enjoy a flexible hybrid setup between the client’s Sloterdijk office and our Dentsu Creative Houthavens office

Apply for the job

Do you want to join our team as our new Service Designer (Dutch)? Then we'd love to hear about you!

#J-18808-Ljbffr