Global Operations & Logistics Manager

Global Operations & Logistics Manager

Amsterdam | Full-time | On-site

About Firemane

Firemane is a global trader and distributor of POS payment terminals and related hardware, supporting customers in over 40 countries, with offices and warehouses in Amsterdam and Atlanta.

For more than 18 years, we have helped partners source, deploy, and manage payment technology through intelligent procurement, global distribution, and inventory expertise. Our large-scale inventory model allows us to respond quickly to market demand, reduce lead times, and create commercial opportunities where others see constraints.

Based in Amsterdam, we operate at the intersection of global trade, technology, and logistics - helping businesses keep payments flowing and operations moving.

The Role

We are seeking a highly organised and commercially aware Global Operations & Logistics Manager to lead and optimise the international movement of regulated electronic hardware.

This role is critical in ensuring compliant, cost-efficient, and timely cross-border movement of serialized payment devices and lithium battery-powered equipment. You will work closely with Sales, Finance, Sourcing, and our warehouse partners across the globe to create a best-in-class logistics function. This is not a transactional logistics role - we are looking for someone who can build structure, improve compliance, and bring operational excellence to a fast-growing international hardware business.

What You’ll Do

Global Logistics & Freight Management Own end-to-end international shipment coordination (air, sea, road) Manage relationships with freight forwarders, customs brokers, and 3PLs Oversee cross-border shipments across the globe Optimise carrier selection and freight cost structures

Regulated Hardware & Dangerous Goods Manage shipping of lithium battery-powered POS terminals Ensure compliant preparation of SDS/MSDS, DGD, IATA documentation Coordinate battery declarations and hazardous goods handling Maintain awareness of changing transport regulations across regions

Order Fulfilment & Warehouse Coordination Work closely with warehouse teams (US & EU) to align inbound/outbound schedules Oversee serialized inventory movements and tracking Support staging, configuration, and deployment workflows Monitor pick/pack accuracy and shipment performance

Import/Export & Compliance Manage commercial invoices, HS codes, COO documentation Oversee customs clearance processes and tariff considerations Ensure correct documentation for EU, UK, US, LATAM shipments Collaborate with Finance on landed cost accuracy and duty implications

Operational Control & Reporting Monitor OTIF (On Time In Full), freight spend, and delivery KPIs Analyse logistics cost drivers and implement improvements Identify operational bottlenecks before they escalate Support continuous process improvement initiatives

Cross-Functional Alignment Partner with Sales to manage customer delivery expectations Align with Sourcing on inbound lead times and vendor shipments Support Finance with accrual visibility and shipment cost tracking Act as the operational bridge between commercial and warehouse teams

What You Bring

Essential Experience 4+ years in international logistics, supply chain, or global operations Direct experience shipping electronic hardware or regulated goods Hands-on knowledge of lithium battery shipping regulations (IATA / UN3481) Experience managing freight forwarders and customs documentation Strong understanding of cross-border trade compliance

Highly Desirable Experience in POS hardware, payments, or consumer electronics Experience with serialized inventory environments Familiarity with ERP systems (NetSuite preferred) Experience managing US & EU intercompany logistics flows Knowledge of tariff/duty optimisation strategies

Skills & Attributes Detail-oriented with strong compliance mindset Commercially aware - understands freight cost impact on margin Proactive and structured Comfortable in a high-growth, entrepreneurial environment Strong communicator across international teams Fluency in English required. Dutch advantageous.

Why Join the Firemane Family A key role ensuring the smooth flow of global operations and delivery performance Exposure to international trade, logistics, and payments technology A fast-moving, entrepreneurial environment with real ownership A collaborative team that values initiative, curiosity, and practical thinking Opportunity to grow with a company operating across global markets A supportive, close-knit team culture where collaboration and continuous improvement are encouraged

If you enjoy solving operational challenges, optimising global logistics, and ensuring things run smoothly across borders, we would love to hear from you.

If interested, please apply via LinkedIn.