Senior Export Desk Representative

We are Exellyn, an Infinite Group company. We specialize in centralized procurement and global standardization of IT infrastructure. In short, it means we provide global deployment solutions, IT infrastructure management, and professional services, such as imaging, asset tagging, and installations. The main goal during this process: to provide a seamless experience for our multinational customers. We serve clients across the globe. We’re not ones to brag, but name a country, and we’ve probably worked there, even in the most remote locations. And everywhere we offer a single point of contact for the entire range of our solutions and services. We make sure that all our customers receive efficient and timely support, in compliance with their local standards and culture. We can’t do this on our own. That’s why we are always on the lookout for new or proven talent, especially if you can introduce a fresh perspective on our business. Ready for a role that keeps you growing, learning, and genuinely excited to show up each day? Then you’re in the right place. We are currently looking for a Senior Export Desk Representative to join our team. In this role, you keep our international hardware shipments flowing smoothly and support our sales and service teams with export and import operations that are organized, reliable, and always on point. Your responsibilities:

Process ownership & documentation

You design and maintain clear processes, checklists, and controls, coordinate daily activities, and guide stakeholders to follow the right procedures. You analyze operational performance, troubleshoot issues, translate problems into actionable solutions, and act as a knowledgeable point of contact for process‑related questions. Trade compliance

You apply and develop EU trade compliance expertise, including customs valuation, origin rules, export requirements, dual‑use/ECCN, and product classification, while collaborating confidently with forwarders and customs brokers to resolve compliance and logistics issues. You work accurately with Incoterms and origin/customs documentation such as Certificates of Origin, EUR1, and ATR, supporting escalation handling and ensuring all compliance matters are managed with precision. You prepare, review, and issue complete and accurate export document sets (commercial invoice, packing list, COO, ATR, statement on origin) and validate Incoterms, valuation, HS classification, origin, and export restrictions to ensure full compliance. You align all documentation with the physical shipment, routing, and regulatory requirements through close coordination with internal teams, carriers, and logistics partners. Import Formalities Support

You analyze country‑specific import requirements and guide clients and brokers through registrations, product compliance, labeling/marking rules, certifications, permits, and documentation. You help resolve import‑related obstacles by investigating root causes and advising on compliant solutions. Import Route Development

You research and design compliant, cost‑effective import routes, considering hubs, transit options, handover points, Incoterms, lead times, and customs feasibility. You assess risks such as VAT/customs exposure, IOR/EOR feasibility, sanctions/export controls, and clearance constraints, and document well‑reasoned routing recommendations. Shipment Data Management

You ensure data is complete, traceable, and audit‑ready, supporting reliable reporting and compliance oversight. Your day in the office:

Every day is unique, and you will face new challenges every day. However, this is how a day at our office could look: 09:00

We kick off the day with a nice cup of fresh coffee (or tea) from our local coffee supplier and an internal scrum with various teams such as Sales, Warehouse, and our back office. 09:30

After your cup of coffee or tea, you review ongoing export files, check documentation accuracy, and make sure all shipments are aligned with the agreed processes. 10:30

You spend time coordinating with internal teams and forwarders to clarify requirements, solve issues, and keep communication sharp and timely. 11:30

You look into recurring issues or inconsistencies, propose improvements, and update checklists or controls to prevent mistakes from coming back. 12:30

You enjoy a lovely buffet lunch while you try to master some of the 24 different languages spoken by our coworkers when chatting with them. 13:30

Time for scrum! Every day at 13:30 our team holds a department scrum to cover the most important topics of the day and set the priorities for the next day(s). 15:00

Afterwards, you work on export and import operations: preparing documentation, arranging pick‑ups, aligning with brokers on customs procedures, and making well‑reasoned decisions when exceptions pop up. 16:00

You finish your operational tasks by sharing the latest shipment updates with everyone involved, making sure nothing is left unclear. 17:00

Wrap up the day! Before heading home, you recharge with a session in the company gym where you unwind, chat with colleagues, and end the day feeling energized. This is you:

You bring 3+ years of experience in export or a similar operational role, and you work at a bachelor’s level in thinking and decision‑making. You work in a structured, detail‑oriented way, spot inconsistencies quickly, and stay calm under pressure. You enjoy solving problems, analyzing data, and following issues through until they are fully resolved. You communicate clearly with colleagues, partners, and logistics stakeholders, and you collaborate effectively across teams. You take ownership from start to finish and adapt easily to unusual or complex situations. You are proactive, curious, and comfortable navigating regulatory information when needed. You are a reliable team player with excellent English communication skills, both verbal and written. What’s in it for you:

A competitive salary + 8% vacation allowance. A permanent contract from the beginning. An attractive pension plan: the contribution rate for the pension plan is 15%, and the employee/employer split is 50/50. 25 holidays per year + 1 "you" day. A vibrant and inclusive work culture where your work makes a difference. Opportunities for professional development and career growth. Flexible work arrangement, including the option to work from home. Access to our “Be All You Can Be” program, which includes a business coach, therapist, and health coach, among others. An exciting workplace with perks such as a company gym, a free weekly professional on-site group trainer, and an attractive company lunch plan.

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