Service Operations Manager - Energy

Service Operations Manager - Energy

role at

Supercharge

We're expanding our Continuous Services team to support growing demand in the energy and critical infrastructure sectors. As a Service Operations Manager, you'll be instrumental in ensuring operational excellence for clients where reliability isn't just important—it's existential. When power grids, HVDC interconnectors or industrial systems go down, real-world consequences follow: blackouts, service disruptions, safety incidents. We operate their IT backbone and market solutions which makes our systems and services essential to the smooth operation of energy sector players and power grid management.

You’ll serve as the single point of contact (SPOC) for our energy clients, bridging technical operations with business objectives while building the operational frameworks, processes and capabilities that enable world‑class service delivery.

Responsibilities

Serving as the single point of contact for energy clients, managing ongoing support engagements and maintaining strong relationships with C‑1/C‑2 stakeholders

Coordinating planned and unplanned maintenance windows to minimize business disruption and acting as the escalation point for critical incidents

Leading service reviews, presenting operational performance, and ensuring SLAs/KPIs are consistently met or exceeded

Driving continuous improvement across support and maintenance procedures, including crisis management and escalation workflows

Conducting root cause analyses and implementing corrective actions to prevent recurring incidents

Managing L1/L2/L3 team planning, allocation, performance and cross‑location coordination

Mentoring support engineers on energy industry practices and leading service takeovers from project teams to continuous operations

Creating and maintaining runbooks, SOPs, playbooks, knowledge base content, training materials and operational drills

Collaborating with project management, delivery teams and other Service Operations Managers on transitions, shared initiatives and operational readiness

Partnering with development and Energy BU leadership to enhance serviceability, operational resilience and overall service status alignment

Qualifications

At least 4 years of experience operating energy solutions such as trading systems, TSO/DSO platforms, interconnectors, power plant systems or industrial control systems, with a strong understanding of energy‑sector players, terminology and processes

Strong background working alongside software development teams, with hands‑on use of service management platforms like Jira Service Management or Zendesk

Multiple years of experience leading virtual, distributed teams while demonstrating strong ownership, structure and process‑oriented leadership

Proven ability to build and maintain strong operational and tactical relationships with C‑1/C‑2 client stakeholders

Demonstrated experience in establishing robust crisis‑management practices in high‑stakes, mission‑critical environments

Exceptional composure, decision‑making skills and rapid judgment under high stress—especially when systems fail or information is incomplete

Deep understanding of incident management frameworks, operational best practices and 24/7/365 service environments

Strong knowledge of critical infrastructure operations, failure modes and industrial/OT environments such as SCADA, DCS and EMS

Hands‑on experience with monitoring, alerting and observability platforms supporting highly available systems

Excellent English communication skills (written and verbal) combined with a strong “get things done” attitude and the ability to deliver under pressure

Benefits

Work with the latest technologies on high‑impact international projects, supported by in‑house workshops and countless opportunities to learn

A competitive compensation package, a solid pension scheme and the chance to grow alongside one of the fastest‑growing tech companies in Europe

All‑in‑one device package – MacBook, phone (or AirPods if you prefer) and benefits that keep you supported in both work and life

A talented, open‑minded and supportive team that loves building amazing digital products together; wear the cool Supercharge brand with pride

Modern dynamic office in the south of Amsterdam (@Edge Workspaces) that is easily reachable and full of good vibes, perfect for collaboration and connection

About Our Amsterdam Office Supercharge landed in Amsterdam in September 2020. The local business culture, the presence of worldwide recognised brands and the focus on continuous innovation made the Netherlands a perfect playground for our next adventure. Situated in the buzzing tech hub of Edge Workspaces, our Amsterdam team focuses on local partnerships while working closely together with international teams to bring groundbreaking digital solutions to life.

Referrals increase your chances of interviewing at Supercharge by 2×.

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Management and Manufacturing

Industries IT Services and IT Consulting

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