Functiebeschrijving
Do you have strong administration skills and want to work with a people-oriented team? This vacancy is made for you!
Position
Professional Services & Tutors - RSM
Visible since
Monday, 16 March 2026
Deadline
Sunday, 19 April 2026
FTE
0.4 fte
Reference
5461
Introduction
You’ll be a member of the RSM Digitalisation & Information Services (RDIS) department, which is the primary IT and innovation function at Rotterdam School of Management, Erasmus University (RSM).
To improve IT support for all RSM staff, we decided to collaborate and centralise the IT ordering process within RSM, so we’re looking for a new, dedicated, and enthusiastic colleague to work in this function and strengthen our team for 16 hours per week. Your direct contacts (customers) are all RSM employees: researchers, teachers, and our professional services staff. You will have creative freedom to explore and implement efficient solutions that are needed for facilitating IT support. You will work closely together with our IT Demand Manager.
IT orders
Place orders at our preferred suppliers
Manage and communicate the lists of product ranges and suppliers to RSM (e.g. via our intranet)
Negotiate with the suppliers about improvement of the terms of delivery
Monitoring and complaints
Monitor agreements by tracking purchase orders and contracts
Act as first point of contact for complaints and handle the complaints
File complaints at our suppliers and find alternatives if necessary
Take care of warranty issues
Check deliveries
Advice
Inform employees about procedures and product range
Work with our specialists to advise employees about equipment for specific needs
Act as first point of contact if there are conflicts with the supplier
Advise the IT Demand Manager about new terms for purchase and service (e.g., change in demand) and elevate action to address problems in the supply chain or support chain
Administration
Register IT orders and inform employees about their progress
Verify invoices
Keep track of documentation for product ranges (product information, price information)
Manage RSM assets via the registration tool (TOPdesk).
Job requirements
This position is perfect for you if you
can work independently
are a team player
are customer oriented
are creative in finding solutions
are stress resistant, meticulous and fast
understand IT processes and systems
are fluent in English & Dutch according the Common European Framework of Reference (CEFR) at level B2
Employment conditions and benefits
We offer you an internationally oriented and varied job in an enthusiastic team, with excellent working conditions in accordance with the Collective Labour Agreement for Dutch Universities (CAO-NU).
The start date of this position is 01 April 2026 and you will be based at Rotterdam School of Management, Erasmus University (RSM). This position is for 0.4 FTE. The salary is dependent on your experience and knowledge and ranges from a minimum of € 3,057 to a maximum of €4,484 gross per month (Scale 7 / 8) on a full-time basis (38 hours), in accordance with the CAO-NU. The contract is entered into for the duration of one year and can be converted into a permanent contract if performance is good and the organisational circumstances remain unchanged.
Everything you need for a
good work-life balance
: the option to work from home in consultation with your manager, 41 days of paid leave with a 40 hour contract, 8% holiday pay and an 8.3% end-of-year bonus, and a significant discount on a subscription for our on-campus sports centre.
Rotterdam School of Management, Erasmus University (RSM) is one of Europe’s top-ranked business schools. RSM provides ground-breaking research and education furthering excellence in all aspects of management and is based in the international port city of Rotterdam – a vital nexus of business, logistics and trade. RSM’s primary focus is on developing business leaders with international careers who can become a force for positive change by carrying their innovative mindset into a sustainable future. Our first-class range of bachelor, master, MBA, PhD and executive programmes encourage them to become critical, creative, caring and collaborative thinkers and doers.
RSM is an equal opportunity employer and explicitly encourages applications from candidates of all genders, ethnicities, and nationalities.
Department
You will work within RDIS, our RSM Digitalisation and Information Services, which is the primary IT and innovation function at RSM. The team of more than 20 colleagues include various sub-teams, all with their own expertise. These teams work independent of each other, but form a strong team at heart. Your sub-team consists of you and the IT demand manager, with whom you will work closely.
Applying
Are you enthusiastic, but would like to ask questions about the position first? Then you can contact Zulema Valdivia Rivera, IT Demand manager, atvaldiviarivera@rsm.nl
How does the hiring procedure work?
Please submit two documents:
A cv
After the initial selection, candidates are invited for an introductory interview. If this meeting is mutually positive, a second, more in-depth interview will follow. After the second interview, we will select the final candidate.
We look forward to receiving your application!
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Ready to Apply?
Don't miss this opportunity! Apply now and join our team.
Functiedetails
Publicatiedatum:
March 21, 2026
Functietype:
Bedrijf en Bedrijfsvoering
Locatie:
Rotterdam, Netherlands
Company:
I DO Foundation
Ready to Apply?
Don't miss this opportunity! Apply now and join our team.