Functiebeschrijving
About the Role
We are looking for a motivated and detail-oriented VIE to join our SmartLog RDC team in Helmond. In this position, you will contribute to ensuring smooth order processing, efficient supply chain coordination, and high-quality customer service across a European network. You will collaborate closely with multiple internal and external stakeholders while supporting continuous improvement initiatives.
As an Order Processing Specialist, you will be responsible for the overall management and execution of customer orders, from order entry to shipment. You will help anticipate and resolve operational issues, support customer inquiries, and ensure that data and documentation remain accurate and up to date. This role provides an excellent opportunity to develop your expertise in supply chain, customer experience, and digital tools within a dynamic and multicultural environment.
Your Main Responsibilities
You will contribute to the daily operations with responsibilities such as:
Managing the processing of incoming orders in coordination with Front Office teams, suppliers, and plants.
Handling customer complaints and requests in line with service level agreements and ensuring effective follow-up.
Monitoring order execution, including delivery creation, shipment follow-up, and full order lifecycle management.
Supporting urgent customer requests, returns, and quality-related investigations.
Analyzing and reporting issues related to inventory, delivery, or sales orders, and providing relevant feedback to customer service teams.
Maintaining and updating the order portfolio, including promised dates, quantities, large order requirements, and change requests.
Preparing customer-required documents such as certificates or export papers when needed.
Proposing and participating in process improvement initiatives.
Ensuring that work areas and operations comply with internal procedures and 5S standards.
Key Interfaces
In this role, you will collaborate with:
Local distribution center teams, including Operations, Quality, Transport, Finance, Safety, and Continuous Improvement.
Front Office, Sales, and Customer Care Centers.
European factories and distribution centers.
Customer Experience teams, digital teams, and support functions across Europe.
What We Are Looking For
We welcome applicants with a
Master's degree
in Business, Logistics, Economics, Transport, or a similar field.
Experience or internships in planning, operations, or customer service are appreciated.
You should have strong communication skills, a customer-focused mindset, and the ability to collaborate across cultures.
Skills and Competencies
We value candidates with:
Proficiency in Excel, PowerPoint, SAP, and CRM tools.
Interest or experience in data and analytics, digital solutions, or AI tools.
Strong communication and problem-solving skills.
Knowledge of Lean or Six Sigma, WMS, or TMS systems (considered a plus).
Fluency in English; additional languages such as Dutch, German, or French are an advantage but not mandatory.
What You Will Gain
This VIE assignment offers the opportunity to develop strong expertise in supply chain operations, customer coordination, and digital process management. You will be part of a collaborative European logistics network and contribute to operational excellence and customer satisfaction.
Let us learn about you! Apply today.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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