Back Office Sales Assistant

Overview Yanmar has been supplying a huge range of industrial engines for a broad variety of mobile and stationary applications for many years. To enjoy our products for years to come, many customers order Yanmar original spare parts to ensure that the product continues to function in optimum condition. Within our Parts department, we meticulously design, evaluate, and manufacture authentic components to guarantee peak safety and quality. To maintain our excellent customer service and to exceed expectations, we are looking to expand our 'Sales Back Office'.

Responsibilities What are you going to do?

In this position, you are a member of the Parts department. You will work in an enthusiastic international team, who do the utmost to ensure that the processes run as smoothly as possible, with the aim of customer satisfaction. You will be responsible for order management, logistics, and invoicing processes for delivery of YEU spare parts, establishing delivery performance and financial control. You work directly with OEMs and Yanmar\'s regional sales offices regarding order forecasting and intake.

Your main tasks and responsibilities:

Enhanced customer care through proactive and responsive communication on a regular basis.

Efficiently manage incoming orders by coordinating, receiving, and meticulously verifying them across various systems and databases.

Thoroughly review order confirmations, ensuring accuracy in pricing and delivery terms upon inquiry and receiving questions from customers.

Synchronize and align with supply chain team to provide accurate delivery due dates to customers.

Facilitate logistics information and coordinate all requirements for the seamless export/import of spare parts and components to outside EU and global destinations.

Generate debits and credit invoices promptly upon process handling, meticulously verifying prices and delivery terms.

Engage in daily communication with diverse stakeholders to ensure smooth operations and collaboration.

Qualifications Who are we looking for?

The Sales Back Office employee values customer satisfaction and has a focus on operational excellence. Working in an international and dynamic environment suits you well. No day is the same and a lot is expected of your ability to organize things yourself. Exceeding expectations is your true challenge.

The ideal candidate:

Minimum MBO4 educational level;

3 years experience in Sales support roles;

Good at working under the pressure of deadlines, coordinating is one of your strengths, has a focus on results, likes to work in an international environment, and the willingness to quickly obtain specific business knowledge such as IT Tools;

The following mindset qualities apply to you: Result driven, creative mind, enthusiastic, pro-active, and strong focus on relation management;

Strong language skills, fluent in both spoken and written English. French and/or Dutch are preferred.

Work location Your regular workplace is Almere, the Netherlands.

What do we offer? In this position as a Sales Back Office Assistant, you are of absolute value in our customer satisfaction. We offer a position in a truly international organization, with respect for each individual\'s culture and room for individual development. A job in a dynamic environment, where every day is different. Freedom to take initiatives and express ideas. Motivated and open colleagues that will be pleased to welcome you. Yanmar is a stable, family owned and solid employer.

Employee Benefits:

A competitive salary matching your knowledge and experience;

Standard working week of 37.5 hours, with flexible working hours;

The possibility to follow training and education;

Commuting allowance;

27 vacation days (+the ability to build up time for time);

8% holiday allowance; year-end bonus based on company results;

Good pension scheme and collective health insurance.

About the application procedure The application process is clear and fast.

Short telephone acquaintance

1st interview on location at Yanmar

2nd interview on location at Yanmar

Job offer

Let\'s get started!

Interested? Then contact us quickly!

Michalina Wichrowska (Recruiter), send a WhatsApp on +31(0)619072071 or send an email to michalina_wichrowska@yanmar.com

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