Customer Journey Expert – Product Area Netting with Bank Mendes Gans (BMG)

As a Customer Journey Expert you will contribute to BMG becoming the bank which provides top notch services and products for our customers in Netting and Cash Pool. Together with the Product Owner Netting, you lead and manage the end-to-end customer journeys from design to development and implementations in this field. The core in these journeys is not about what BMG wants to build, it is about what value we want to deliver to our customers.

Bank Mendes Gans (BMG) as an organization BMG is a niche bank for liquidity and information management services, providing customized global liquidity management solutions for multinational corporate companies around the globe. BMG serves its multinational client base with an integrated range of liquidity and information management services supported by a high level of professionalism and personal service. BMG is a full subsidiary of ING and is part of ING Wholesale Banking.

BMG Company culture

A customer centric and result driven mentality with professional, high-quality standards

An organization that values initiative and entrepreneurship

A true hands‑on mentality

An informal working environment

Your work field The Netting product nets intercompany invoices periodically, minimizing the FX and number of settlements. This product area wishes to offer unattended Netting services fully in control by the client.

In close alignment with our stakeholders you will work on continuous improvement of our Netting product. Your focus will be on improving the process of inputting invoices, and the reporting side, where automation plays an increasingly important role.

This broad scope requires you to be able to switch fast and to connect analytical skills to practices. You really want to mean something for BMG customers and internal stakeholders. You get energized by completing customer journeys and deliver impactful results to the customer. Additionally, you have tangible experience with process improvements, and you are able to stand for the quality and development of your product.

What are you going to do In daily close collaboration with your Product Owner, squad, UX, communication, and business representatives, you are continuously working on designing, developing and implementing product improvements driven by fact-based (customer) insights, before and after introduction. The goal is creating the desired value and outcomes for our clients. You also ensure that successful propositions are implemented and secured in the operational processes of BMG.

Who are you? You are an enthusiastic professional who gets energy from working on concrete and tangible results. You like achieving that by working with multidisciplinary team(s) and jointly taking responsibility in realizing the purpose of your squad. At the same time, you find it important that everyone has their own responsibility and that you can apply your own expertise to achieve the end result. Customer centricity is your primary driver.

Furthermore, you have:

Current residency in the Netherlands

Master degree preferably in Finance, Economics, Business administration, Business Analytics.

You have knowledge of the wholesale banking industry (preferably knowledge about the BMG products).

3+ years

relevant experience as a Customer Journey Expert or Product management.

You are analytically strong and can structure complex problems. Your analysis gives a clear view on potential for improvement and out-of-the-box thinking comes natural to you.

You are solutions oriented, capable to explain complex topics in an understandable way.

Driven and customer focused, loving to collaborate with different people.

You translate qualitative insights into relevant and impactful propositions and improvements; This enables you to connect different disciplines within BMG.

Excellent in stakeholder management (like IT, Operations and the front office).

Fluent in written and spoken English and understanding the Dutch language is preferable

Interested? Great! Please note that without a suitable cover letter we cannot process your application.

Do you want to be our new colleague at within the Customer Journey Expert team at BMG? We are looking forward to meet you! Please submit your cover letter, explaining why you are interested in joining BMG specific (not ING) and how we can help you further in your career and how your experience will enhance our team, and of course your most recent CV.

Rewards & benefits We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.

The benefits of working with us at ING/BMG include:

A salary indication tailored to your qualities and experience within FS10 / GJA16

12-month contract with view to extend

36 or 40 hour workweek

Individual leave: 24+2 individual holiday days based on 36 hr workweek

Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)

CSR days: up to 2 days per year to actively engage in society by volunteering

13th month salary

8% Holiday payment

Individual Savings Contribution (BIS), 3.5% of your gross annual salary

Mobility card

Attractive pension scheme

Hybrid working to blend home working for focus and office working for collaboration and co-creation

#J-18808-Ljbffr