IT Operations Engineer - L3 (m/w/d)

Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

Job Description To strengthen our User Support Services team, we are looking for an enthusiastic and skilled IT Operations Engineer who is passionate about operational excellence, service quality, and continuous improvement.

Your Responsibilities As an IT Operations Engineer, you will play a key role in delivering a high‑quality digital workplace experience to our users across the Benelux region. Your main responsibilities include:

IT Support & Operational Excellence

Deliver high‑quality IT support to end users, both remotely and on‑site when required, ensuring business continuity and user satisfaction.

Act as second‑ and third‑line support for IT incidents, service requests, and technical guidance.

Contribute to our digital workplace strategy by supporting and improving daily IT operations.

Service Ownership

Serve as the Service Owner for existing or future Digital Workplace–related services, such as:

Media4Display narrowcasting

Cloud PBX solutions

Mobile & rugged device management

SharePoint

Drive continuous improvement by identifying recurring issues and proposing sustainable solutions.

Qualifications Is This Role for You? As an IT Operations Engineer, you take on a central role in ensuring the stability, availability, and performance of our end‑user IT environment.

You act as a technical expert for workplace platforms, daily operations, and support processes.

What You Bring

Proven experience in IT support or service desk roles, ideally within a global or multi‑site organization.

Strong knowledge of:

Windows OS

Active Directory

Microsoft 365

Networking fundamentals

Endpoint management

Experience with:

SCCM

Intune

Scripting (PowerShell)

Excellent troubleshooting skills, communication abilities, and customer‑service mindset.

Strong time management, priority handling, and ability to work independently.

Experience with ITSM tools and asset management systems.

Fluency in English and Dutch (French is an asset).

Valid driver’s license.

A relevant degree in technology (or related field) with a focus on IT.

Certifications such as ITIL, MCITP, or CompTIA A+ are considered a strong advantage.

Additional Information Working Conditions

On‑site position

32 - 40 H/ week (Monday to Friday)

All our positions are open to people with disabilities

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