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Job Description
For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.
Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division.
Together we can make a great impact for our clients home and abroad, securing their lasting success and financial security.
Deutsche Bank’s Client Lifecycle Management (CLM) team is a global, cross divisional function, the primary role of which is to perform Know Your Client (KYC) due diligence activities for new clients, while periodically reviewing and updating existing client relationships meeting internal KYC policy and procedures standards, and external regulatory requirements. Client Case Manager reporting to the head of Case Management, fulfils a central support role within the Dutch CLM team to ensure all operational targets are met in time, adhering to the applied risk - and control frameworks. Goal is to provide support to the respective production teams for the business units of Deutsche Bank Netherlands on the production oversight of the KYC Process. This includes execution of the Global and Local KYC requirements and facilitating services on processes with different global stakeholders that are complex, variable in nature, require high level of accuracy and are time dependent.
The Client Case Manager provides comprehensive service on combining different Client due diligence processes (NCA, DD, CAD, EDR) for our clients within relevant DB systems for Corporate Bank (CB)
The Client Case Manager assists the bank’s clients and employees by managing all KYC and account opening requirements with appropriate governance and controls. The Client case manager operate in an environment of strict adherence to Standard Operating procedures
Responsibilities
Act as the single point of contact for the Business, managing the end-to-end KYC process for new client adoptions, product/business extensions and client regular review/remediation for CB business line, ensuring outputs are of high quality, and delivered in timely manner
Gather and collect all required KYC, compliance or regulatory documentation via internal or public searches, as well as through Client or Business Outreach
Perform first screening on documentation to ensure client adoption/review adheres to DB’s Global Compliance requirements, specific country KYC & regulatory requirements and Key Operating Procedures
Manage escalations and face off to key stakeholders
Manage risk effectively by ensuring timely and precise escalation and handling/monitoring of issues including identification of root cause and coming up with resolutions
Effective pipeline prioritization and coordination with NOC (Near & Offshore Centers) teams
Develop and produce critical metrics and reports that provides transparency on team’s performance and Business intelligence
Monitor and track exceptional/conditional approvals if applicable
Adhere and implement process changes/improvements especially on regulatory items
Work on data clean up initiatives, remediation, re-engineering projects.
Drive day-to-day CAD Production and timely delivery of Key KYC Production Performance Indicators
Provide mentorship to KYC stakeholders
Act as KYC Operations NL (alternate) representative on DB NL or regional KYC Operations committees
Oversight of the enabling Case Management team
Analyze, monitor progress and drive improvement processes in connection to KYC vendor management
Takes responsibilities, decisions and provides approvals
Liaises with other onshore/nearshore/far shore functions along the process chain to ensure effective and seamless end-to-end delivery of processes.
Has the capability to lead projects and is able to support/ liaise with other European teams
Manage (internal) client relationships to ensure an ongoing dialogue around service level agreements, product development, service improvement and the timely resolution of issues by responding to queries from clients promptly.
Identify and follow up on change needs, assessing the impact of the change, capturing and documenting requirements and ensure that those requirements are delivered by IT.
Highlight and elevate operational, regulatory and other risks to management or risk functions.
Manage pipeline allocation, coordination & oversight of files in process as flight control across all activities including addressing blockers in the KYC process flow
As appropriate, represent CLM NL on regional and global senior stakeholder meetings as point for DB NL KYC production requirements overall
Level Descriptors
Coordinate, supervise and route the daily KYC activities of the respective business units and/or support teams. Chair daily/weekly calls to actively monitor the progress of the respective portfolios.
Preferably quality checker/ Senior KYC experience
Strong communicator
Act as a senior escalation contact to identify and resolve day-to-day technical and operational problems with different stakeholders. Take a broad perspective to find solutions for complex ad hoc/structural problems/issues, directly impacting multiple stakeholders
Coaching of team members on day-to-day operations
Adept at handling multiple tasks at once within a fast paced and dynamic environment
Show proactiveness, take initiative to drive change and provide input on strategic agenda of Case Management team
Show appropriate priority setting. Prioritize, organize, and make decisions related to own work
Skills
Preferably, Bachelor degree
3+ years of working experience within financial industry
Strong knowledge on AML, KYC, and regulatory requirements
Product knowledge and specific requirements of corporate bank product is a plus
Relevant experience in Client On boarding, client due diligence and outreach
Experience of on boarding / client due diligence
Strong background in Client Service
Deep understanding of corporate banking
Knowledge on account documentation review
Understand the key risk and control issues in client due diligence
Experience on client data programs preferred
Project management experience either around process re-engineering or system enhancements an advantage
Experience in KYC management systems as well as competency in Excel, Word and PowerPoint.
Focus on delivering results
Ownership
Highly organized, structured way of working with strong attention to detail
Result driven
Positive mindset
Working well under pressure with tenacity and grit
KPI reporting skills
Strong attention to detail
Well-being & Benefits
Emotionally and mentally balanced -
we support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health.
Physically thriving -
we support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive.
Socially connected - we strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and wellbeing.
Financially secure - we support you to meet personal financial goals during your active career and for the future.
Our cultural aspiration is to be ‘empowered to excel together every day’. This means we strive for the highest standards of integrity, are accountable while learning from mistakes, promote speaking up and constructively challenge each other to further innovation. Seeking out conversations, proactively embracing change, new facts and different perspectives helps our talented and diverse teams to work in partnership across the globe and drive business results.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
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