3540 Solution Support Engineer

DUTIES AND ROLE Solution architecture

Required Security Clearance NATO SECRET

Solution Architecture

Contributes to the development of solution architectures in specific business, infrastructure or functional areas.

Identifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability.

Determines and documents architecturally significant decisions.

Produces specifications of cloud-based or on-premises components, tiers and interfaces, for translation into detailed designs using selected services and products.

Supports projects or change initiatives through the preparation of technical plans and application of design principles.

Aligns solutions with enterprise and solution architecture standards (including security).

Requirements Definition & Management

Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.

Assists in the definition and management of requirements.

Assists in the creation of a requirements baseline.

Assists in investigating and applying authorized changes.

Systems Development Management

Plans and drives systems development projects which support the organization's objectives and plans.

Selects, adopts and adapts appropriate systems development methods, tools and techniques.

Ensures that stakeholders are aware of required resources and that they are made available.

Facilitates availability and optimum utilization of resources.

Monitors and reports on the progress of development projects.

Ensures projects are carried out in accordance with agreed architectures, standards, methods and tools and addresses security and privacy requirements.

Develops road maps to communicate future development activity.

Network Design

Specifies the technical configurations and components required for a small network or a network segment in a more complex infrastructure.

Follows organizational architectures and standards.

Application Support

Follows agreed procedures to identify and resolve issues with applications.

Uses application management software and tools to collect agreed performance statistics.

Carries out agreed applications maintenance tasks.

Release & Deployment

Uses approved tools and techniques for specific deployment activities.

Administers the recording of activities, logging of results and documents technical activities undertaken.

SKILL, KNOWLEDGE & EXPERIENCE

The candidate must have a currently active NATO SECRET security clearance.

A minimum requirement of a Bachelor's degree at a nationally recognized/certified university in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.

Experience with diagnosing and resolving technical issues related to software, hardware, and integrations.

Proficiency in debugging, log analysis, and identifying root causes of problems.

Experience with cloud platforms (e.g.: AWS, Azure, Google Cloud).

Knowledge of APIs and basic integration techniques.

Ability to manage or contribute to support projects, track issue resolutions, and communicate with different teams to ensure a smooth resolution process.

Experience in a customer-facing role, such as technical support, customer service, or help desk.

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