Onsite IT Technician

The Specialist IT Field Service will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach, requiring you to deal with support queries covering applications, workplace and infrastructure services. Key Responsibilities Provide support that consistently meets or exceeds Customer expectations; Collaborate with the local contact person to solve issues if there is no Field Support Engineer on site. Engage with the Digital Partner and Business Management organization to secure adequate support from Site Management for appointments and resource availability of local resources or business contact persons. Investigate opportunities to improve the effectiveness and efficiency of the ICT common office environment and/or local business applications for end-users. Coordinate with third-party vendors to resolve hardware and software problems, as required; Move workstations, peripherals and telecommunications equipment, as required; Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's, Receive and resolve issues if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary; Requirements: Education: Senior Secondary Vocational Education in IT or equivalent. At least 3 years' experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements, You have the essential knowledge of Operating Systems, Advanced MS Office 365 skills, basic Networking skills and Active Directory, permissions. You are familiar with the System Management tools like Remedy or ServiceNow for ticket handling, and other tools such as Portal, Vendor databases, and reporting tools. You are a team player who fosters teamwork in a global, multicultural, and virtual context (cultural sensitivity). You are fluent in Dutch and English. Uren:

40 uur per week

Dienstverband:

fulltime

Vaardigheden

Er is geen minimale opleiding vereist Minimaal 3 jaar onsite IT Support ervaring Bij voorkeur beheers je Engels Wat wij bieden

Salaris:

€2.700,- tot €3.500,- MONTHLY

Contract:

fulltime #J-18808-Ljbffr