Backoffice Service Coördinator

Your Responsibilities

Are you an accurate and well-structured professional with a passion for service within a technical environment? As a

Service Coordinator , you support the daily operations of the service department. You ensure that administrative processes run smoothly and act as a key link between Planning, Technicians, After Sales, and Customer Support. Organizational classification: The position is part of the Service Department, and you report directly to the Service Manager. Team size: You will work together with a team of 9 colleagues. The team consists of After Sales, Backoffice, Customer Support, and Field Service. International connections: Due to the global structure of our group, regular coordination takes place with international branches, particularly with Emmerich. Project work is often carried out in intercultural teams. Your Tasks: Checking and processing service invoices. Processing and verifying technicians’ time registrations. Keeping the planning system up to date and supporting the administrative preparation of planning. Recording, updating, and verifying customer data in the CRM system (including GDPR compliance). Coordinating administrative customer communication and documentation (no technical advice). Logging complaints and follow-up actions in the CRM system. Coordinating with reception regarding travel arrangements for technicians (not booking them yourself). Preparing reports, overviews, and KPIs for the service department. Maintaining certifications and required documentation of technicians (if applicable). Your Profile

MBO level 4 education in Administration, Office, Logistics, or a comparable field. At least 2 years of relevant work experience in a service, technical, or back-office environment. Experience with Microsoft Office, ERP systems (Ridder is a plus), and CRM systems. Excellent command of Dutch and English, both spoken and written. Accurate, stress-resistant, customer-oriented, and able to prioritize tasks. Experience in a field service environment is a strong advantage. We offer you:

A strong team in a forward-thinking company an attractive salary package Flat hierarchies and direct communication Structured induction and individual development flexible working hours and the option of mobile working, depending on your area of responsibility A modern working environment with international projects! Apply now and seize this opportunity! Are you enthusiastic about this vacancy and do you see yourself as a great addition to our team? We would like to receive your letter of motivation and Curriculum Vitae to the attention of Maaike Punt (Board & HR Assistant) via: careers@probat.com Would you like to receive more information first? You can also call us on: 075-6126123. Your application will of course be treated confidentially.

#J-18808-Ljbffr