Customer Experience Agent - German Speaking (CEC)

Customer Experience Agent - German Speaking (CEC)

3 days ago Be among the first 25 applicants About the role: you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey. Learn our tone of voice, systems, and customer service processes Shadow experienced colleagues to understand customer journeys and best practices. Gain confidence handling a variety of customer queries across multiple channels. Independently manage customer conversations with professionalism, speed, and empathy. Resolve queries and complaints fairly and consistently, meeting quality standards. Support customers during the buying process, explaining next steps and overcoming objections. Build trust through accurate, timely, and clear communication. Department:

Customer Engagement Location:

Duiven, Netherlands Compensation:

€2,500 - €2,700 / month Key Responsibilities

Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media. Handle outbound calls, including welcomes, collections, and customer updates. Manage complaints by investigating issues, resolving them promptly, and keeping customers informed. Support the buying process, overcoming objections and helping customers feel confident. Accurately record interactions, maintain systems, and complete admin tasks. Liaise with internal teams to deliver smooth handovers and joined‑up customer care. Contribute to continuous improvement by suggesting ways to refine processes. Essential Skills & Experience

Proven experience in customer service, contact centres, or sales environments. Excellent verbal and written communication skills, with empathy and clarity. Strong problem‑solving skills with resilience under pressure. Confidence in handling objections and complaints fairly and constructively. Ability to balance speed with accuracy and quality. Organised and able to manage multiple priorities. Comfortable using CRM systems and digital communication platforms. Team‑oriented mindset with a proactive, solutions‑focused approach. Desirable Skills And Experience

Background in buying, sales, or complaint resolution. Ability to adapt quickly in a fast‑growing scale‑up environment. Experience working in businesses with operational warehouses or physical products. Benefits (Netherlands)

25 days paid holiday per year (24 days plus 1 life‑event day) 8% holiday allowance (vakantiegeld), paid annually in May All Dutch public holidays, including King’s Day and Liberation Day (where applicable) Access to all statutory Dutch leave under the Work and Care Act (WAZO), including parental and care leave Enhanced sick pay: 100% salary for the first 3 months of illness, followed by statutory sick pay (70%) for up to 104 weeks Access to Alleo, a benefits and wellbeing platform offering discounts, perks, and wellbeing support Competitive salary based on a 40‑hour work week Participation in the Dutch pension scheme (Pensioenfonds Detailhandel) Commuting allowance of €0.23 per kilometre (tax‑free maximum) Lunch provided during working days Company laptop provided (where applicable) Phone costs reimbursed up to €40 per month (where applicable) Reimbursement of reasonable business expenses Opportunities to collaborate with and work alongside our UK team Exposure to new international markets as we continue to grow Equal Opportunities

At Vintage.com, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success. We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply; your unique skills and experiences might be exactly what we need now or in the future. If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you. Your personal data will be handled in accordance with our Privacy Notice.

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