Customer Support Engineer

Customer Support Amsterdam - Hybrid Up to €50,000 per annum + benefits

A fast-growing SaaS start-up in Amsterdam are building out their support team. Think: software used daily by customers and clients to run everything from planning to payments, marketing and customer management.

This is not a “copy-paste tickets” role. You’ll be close to users, you’ll think logically, you’ll diagnose issues properly, and you’ll grow towards a more technical 2nd line / product-bridge support role. This is a growing team with huge progression potential.

Mission-led product used by thousands of professionals Up to €3,500 per month + bonus Learn the technical side of a real product (and how it works behind the scenes) Tight collaboration with product and the wider team 70% YoY growth and an opportunity for real progression

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What you’ll be doing

First line support via email, chat and phone Handle functional and technical questions about the platform Analyse problems and drive them through to resolution Spot patterns in issues and feed improvements back into product/process ️ Document cases and improve internal and customer-facing help content

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What we’re looking for…

✔️ Customer service/support experience ✔️ Strong interest in software/IT and curiosity for how things work ✔️ An ability to problem solve ✔️ Confident communicator who genuinely enjoys helping people ✔️ Fluent Dutch + comfortable supporting customers in English

Nice extras Additional languages (Spanish, German, etc.) Any exposure to SaaS, apps, or technical troubleshooting Experience with SQL & Database queries

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