Functiebeschrijving
Are you an organized multitasker with a passion for delivering exceptional customer service? We're looking for a Service Dispatcher to play a key role in ensuring smooth, efficient, and customer-focused field operations.In This Role, Your Main Accountabilities Will Be
Schedule the field service appointment with the customer in alignment with the delivery time of the spare parts
Order Spare-parts, if required, and monitor their delivery.
Optimize the planning of the Field Service Engineers to ensure fast reactivity and reduce travel times including Preventative Maintenance jobs.
Understand customer issues and properly document and transfer them to the Field Service teams.
Prioritisation and tracking of all open cases to ensure compliance with the required reaction and the resolution times.
Follow-up on the execution and ensure hand-offs are properly done and with no delays.
Identify areas of improvement and optimization, working with the different Service team members to prioritize and roll out continuous improvement activities and projects.
RequirementsTo make the above work, we are looking for a professional with a strong technical mindset and excellent coordination skills. Other essential requirements:
Strong coordination and multitasking abilities
Experience in Dispatching Field Service Engineers is an advantage
Fluent spoken and written English & Dutch is a mandatory requirement for this role
Adaptable to changing requirements and deadlines
Excellent communication and interpersonal skills
Strong customer orientated approach
Proactive problem-solver with a hands-on attitude
Passionate about delivering quality and driving continuous improvement
SAP and SFDC Service Cloud experience would be an advantage
Ready to Apply?
Don't miss this opportunity! Apply now and join our team.
Functiedetails
Publicatiedatum:
December 19, 2025
Functietype:
Transport en Opslag
Locatie:
Netherlands
Company:
ABB E-mobility
Ready to Apply?
Don't miss this opportunity! Apply now and join our team.